Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MAURICE JENKINS

Fort Mill,SC

Summary

Accomplished RCA/Senior KYC Analyst at U.S. Bank, adept in customer due diligence and process improvement, showcasing strong analytical skills and team leadership. Elevated compliance standards by leading training initiatives, achieving project objectives efficiently. Demonstrates exceptional attention to detail and a collaborative spirit, driving significant enhancements in regulatory practices.

Overview

19
19
years of professional experience

Work History

RCA/Senior KYC Analyst

U.S. Bank
Charlotte, NC
03.2019 - Current
  • Conducted due diligence reviews on new customers based on Know Your Customer and Anti-Money Laundering standards. Periodic reviews, special requirements, clients/products.
  • Investigated suspicious activity identified by transaction monitoring systems and reported findings accordingly.
  • Maintained up-to-date knowledge of regulatory changes affecting Know Your Customer, and Anti-Money Laundering practices.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted outbound customer calls to gather Know Your Customer/Customer Identification Program data, ensuring regulatory compliance in respect to Name, Address, Date of Birth, Social Security Number/Visa, and Driver's License/Passport.
  • Handled a high volume of inbound calls, improving daily collection efficiency on incomplete Know Your Customer documents (Beneficial Ownership Certification, Customer Transaction Assessment, Non-Governmental Organization, and Automated Teller Machine Questionnaire).
  • Promoted to Trainer of Customer Due Diligence Operations after 24 months.
  • Responsible for building an environment that stimulates learning and growth within the customer outreach department.
  • Managed daily call assignments for the outreach department.
  • Completed the Emerging Leaders Management Training Program within the U.S. Bank.

Customer Resource Representative

Republic Services
Charlotte, NC
05.2018 - Current
  • Effectively responded to routine issues regarding residential and commercial waste service matters, which involve inbound calls and email communications to resolve service inquiries and equipment issues
  • Implemented customer identification and verification process to ensure client information is protected and secured
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers.

Single Point of Contact

Roundpoint Mortgage Servicing
Charlotte, NC
07.2016 - 02.2018
  • Responsible for assisting clients with sound retention and liquidation options to maintain or relinquish property in a graceful manner.
  • Maintained customer inquiries, information related to default, foreclosure, bankruptcy, and escrow.
  • The agent managed individual workflows with inbound and outbound calls in accordance with department procedures.
  • Ensured the client has a complete and accurate packet for loan processing to underwriting.

Homeowner Support Specialist

CitiMortgage
Fort Mill, SC
09.2012 - 10.2014
  • Served as a single point of contact for mortgage clients.
  • Provided clients with information regarding available mortgage assistance and loss mitigation programs to cure delinquency for Freddie Mac, Fannie Mae, Ginnie Mae, FHA, and VA loans.
  • Collected and monitored all documentation and information needed to close loans in a timely manner.
  • Analyzed and evaluated clients' financial data, which included financial statements, credit reports, appraisals, tax returns, pay stubs, and title reports.
  • Ensured client information was accurate before submitting documents for final underwriter review.
  • Managed a pipeline of approximately 130 loans.

Collection Analyst

CitiFinancial/Santander
Fort Mill, SC
12.2005 - 06.2012
  • Collected and resolved past-due balances on auto loans.
  • Skip traced on accounts that were at least 45 days past due.
  • Controlled losses for enterprises through loss mitigation options.
  • Identified opportunities for process improvement in order to maximize efficiency and effectiveness of collections operations.
  • Received payments and posted the amount to the customer account.
  • Help provide deferments, amendments, and a temporary reduction in the payment program in order to assist the client in curing delinquency.
  • Managed a pipeline of approximately 150 loans.
  • Skip-traced accounts through LexisNexis and 411, initiated repossession proceedings on eligible accounts.

Education

Bachelor of Science - Business Administration/Management

Morris College
Sumter, SC
05.1999

Skills

  • Team Player
  • Very coachable
  • Analytical mindset
  • Customer due diligence
  • Attention to detail
  • Time management
  • Team leadership qualities
  • Process improvement strategies

Accomplishments

  • Emerging Leaders Management Trainee Program
  • Shield Award Winner

Timeline

RCA/Senior KYC Analyst

U.S. Bank
03.2019 - Current

Customer Resource Representative

Republic Services
05.2018 - Current

Single Point of Contact

Roundpoint Mortgage Servicing
07.2016 - 02.2018

Homeowner Support Specialist

CitiMortgage
09.2012 - 10.2014

Collection Analyst

CitiFinancial/Santander
12.2005 - 06.2012

Bachelor of Science - Business Administration/Management

Morris College

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MAURICE JENKINS