MAURICE JOHNSON
Hyde Park,MA
Summary
Accomplished Assistant Manager, well practiced in business operations and employee management. Bringing several years of experience in overseeing day-to-day activities. Strong leader and problem-solver who is dedicated to streamlining operations to decrease costs and promote organizational efficiency. Ability to tackle problems that arise quickly and efficiently, Skilled in working under pressure and adapting to new situations and confronting challenges to best enhance the organizational brand. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/worker a positive and memorable experience and am dedicated to applying useful strategies to enhance employee performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Propark Mobility
05.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
ASSISTANT OPERATIONS MANAGER
National Express Transit Corporation
08.2022 - 02.2024
- Oversaw implementation of procedures, goals and objectives within business operations
- Processed Time off and vacation requests
- Developed plans and schedules for employees to facilitate adequate staffing for service requirements
- Created action plans based on analysis findings and implement solutions
- Ensured that standard operating procedures are followed and adhered to
- Discussed job performance problems with employees
- Assisted HR in employee follow up and meetings as needed
- Assisted in hiring process of new employees
- Guided employees in handling difficult or complex problems (rotating staff of 250+)
- Reviewed and assess reports on employee attendance, productivity and effectiveness to evaluate performance and improve output
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules
- Maintained and updated employee files for record
- Issued work schedules, duty assignments and deadlines for office supervisor staff
- Oversaw technical issues with software and equipment, Proficient in MS Office.
- Monitored fleet of 300+ vehicles
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
DISPATCH SUPERVISOR
National Express Transit Corporation
11.2021 - 07.2022
- Monitored attendance and productivity for employees by maintaining accurate and updated records
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Supervised driver dispatching, route planning and vehicle tracking for driver fleet
- Utilized various software systems to facilitate movement, planning and scheduling
- Tracked changes in computer system to keep records current and accurate
- Kept detailed and updated records of calls in physical and electronic databases
- Worked closely with transportation supervisor to dispatch and assign loads/consumers
- Properly communicated service disruptions to proper personnel
- Responded and coordinated to emergencies by initiating proper calls to emergency contacts.
- Directed dispatching, routing, and tracking of 300 fleet vehicles.
- Evaluated and adjusted over150 routes based on daily needs, available workers, traffic hazards, and weather conditions.
SITE SUPERVISOR
National Express Transit Corporation
08.2020 - 10.2021
- Supervised projects to uphold schedule requirements and quality demands
- Communicated daily progress and incident reports to supervisory and managerial offices
- Complied with laid out procedures and worked with team members to adhere to expected protocols on site
- Resolved work issues and team conflicts to promote progress on implementation of new duties and projects
- Reviewed written and verbal complaints and relayed key details to management
- Enforced measures to control overtime and training costs
- Trained and monitored employees to teach daily tasks and improve performance
- Prepared and planned workdays to help fleet run smoothly
- Kept senior leadership informed of progress in daily site operations
- Kept detailed progress records to hit performance deadlines and adjust plans
- Provided and maintained all information to vendors in order to properly delegate daily route necessities
- Enforced proper uniform and procedures for drivers.
DRIVER TRAINER
Brewster Ambulance Service
05.2015 - 07.2020
- Taught practical, safe driving practices in person before having trainees drive
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success
- Coached students through use of operational controls such as foot pedals and turn signals while in stationary vehicle
- Organized and submitted company forms and regulatory documents
- Conducted formal road driving test with students at conclusion of other testing to verify students' readiness for certification
- Conveyed importance of company standards and State regulations
- Taught trainees how to properly complete medical forms and reports
- Taught trainees data entry and proper protocols for logging information
- Informed trainees on the correct and safe protocols for passenger loading and securement
- Focused on teaching techniques that geared towards driver retention
- Promoted safe and clean driving environment conducive to individualized needs
- Gave constructive feedback to trainees for improved learning and progress
- Applied variety of instructional tools to meet needs of trainees with varying backgrounds and learning styles.
SECURITY MANAGER
Hollywood Sports Bar & Grill
02.2009 - 10.2017
- Maintained team compliance with professionalism guidelines and security team standards
- Trained new security officers on safety protocols and business standards
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
- Supervised property entrances and exits and monitored employee safety
- Attentively monitored closed-circuit television footage to check for visible suspicious activity
- Oversaw highly effective security team and managed scheduling and resource allocation
- Recorded required data for incident reports and files
- Compiled evidence for law enforcement officials to use to prosecute criminals
- Performed thorough background checks on potential employees to identify hiring risks.
Education
Some College (No Degree) - American History
Loyola University New Orleans
New Orleans, LASkills
- Logistics Coordination
- Staff Training and Development
- Employee Scheduling
- Operations Management
- Technology
- Project Management
- Performance Monitoring
- Quality Assurance
- Staff Supervision
- MS Office
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Propark Mobility
05.2024 - 07.2024
ASSISTANT OPERATIONS MANAGER
National Express Transit Corporation
08.2022 - 02.2024
DISPATCH SUPERVISOR
National Express Transit Corporation
11.2021 - 07.2022
SITE SUPERVISOR
National Express Transit Corporation
08.2020 - 10.2021
DRIVER TRAINER
Brewster Ambulance Service
05.2015 - 07.2020
SECURITY MANAGER
Hollywood Sports Bar & Grill
02.2009 - 10.2017
Some College (No Degree) - American History
Loyola University New Orleans