Maurice Jones
Wichita,KS
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts. Knowledgeable and dedicated customer service professional with extensive experience in Tax & Accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Sr. Customer Service Representative
Wolters Kluwer
Wichita , KS
2019.01 - Current
- Provides support and troubleshooting of applications to both internal teams and external customers via telephone, live online chat, and email.
- Works cross-functionality to proactively resolve specialized, procedural, and operational issues; escalates cases that require additional expertise.
- Utilize Microsoft Suite (Outlook, Word, Excel, OneNote), SAP, SalesForce.
- Troubleshooting product issues and reporting issues via phone/e-mail/chat.
- Prioritization, multitasking, and organizational skills.
- Providing Account Services support for Professional and Research and learning customers.
Event Security Supervisor
Martin Event Services
Wichita , KS
2015.02 - 2020.04
- Greet guests as they enter and leave the event
- Provide a safe and secure environment for guests, team officials, players, performers and other individuals associated with the event
- Monitoring entrances
- Crowd control and monitoring
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
- Contributed to effective crowd management during busy periods by directing guests towards appropriate lines based on their skill level and desired destination on the mountain.
Data Entry Clerk
Mobile Addiction
Wichita , KS
2018.03 - 2018.11
- Responsible for transferring from paper format into Computer Files.
- Reporting store openings for Boost Mobile stores around the region.
Data Entry
InfoSync
Wichita , KS
2017.08 - 2018.03
- Troubleshooting Taco Bell and Pizza Hut employees to view W-2 data bases.
- Transferring data unto internal filing systems.
- Providing technical support for employees.
Quality Assurance Specialist
Wolters Kluwer/Aerotek
Wichita , KS
2015.05 - 2017.07
- Fixed identified issues to increase productivity and boost workflows.
- Fixed identified issues to improve workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Worked with Knowledge Coach and Engagement to plan and run automated test scripts.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Auto Sales Representative
Rusty Eck Ford
Wichita , KS
2014.11 - 2015.01
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Product Lead
Adecco/CTDI
Wichita , KS
07.2012 - 10.2014
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Calibrated testing equipment regularly to ensure accuracy, reliability, and consistency in measurements taken during the testing phase.
Education
GED -
No Degree - Computer Information Systems
Associate of Science - Business Administration
2023.10 - Current
Skills
- P>Customer Relations
- P>Interdepartmental communication
- P>Order management
- P>Interpersonal communications
- P>Product and service sales
- P>Problem-solving skills
- P>Excellent people skills
- Customer Support
- Order Fulfillment
- Call center experience
- Live chat support
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementPaid time offHealthcare benefitsTeam Building / Company RetreatsTimeline
SNHU - Associate of Science, Business Administration
2023.10 - Current
Sr. Customer Service Representative - Wolters Kluwer
2019.01 - Current
Data Entry Clerk - Mobile Addiction
2018.03 - 2018.11
Data Entry - InfoSync
2017.08 - 2018.03
Quality Assurance Specialist - Wolters Kluwer/Aerotek
2015.05 - 2017.07
Event Security Supervisor - Martin Event Services
2015.02 - 2020.04
Auto Sales Representative - Rusty Eck Ford
2014.11 - 2015.01
Product Lead - Adecco/CTDI
07.2012 - 10.2014
Montgomery Job Corps Center - GED,
Alabama State University - No Degree, Computer Information Systems
Similar Profiles
Shahnish KhanShahnish Khan
Publisher at Wolters Kluwer HealthPublisher at Wolters Kluwer Health
SARAVANAN NAGARAJANSARAVANAN NAGARAJAN
Senior Manager, Product Software Engineering at Wolters Kluwer ELM SolutionsSenior Manager, Product Software Engineering at Wolters Kluwer ELM Solutions
Damon RusselDamon Russel
Manager, Technology Product Management at Wolters Kluwer Tax & Accounting USManager, Technology Product Management at Wolters Kluwer Tax & Accounting US