Maurice King
PLCB, Courier
Mc Kees Rocks ,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes as a Courier for companies like Doordash and an Assistant Manager at PLCB. Expert in package handling and building strong client relationships, significantly boosting repeat business. Skilled in inventory management and adept at creating efficient, customer-friendly environments.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Courier
Doordash, Roadie, Frayt
10.2023 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Furniture Assembler
Sleep Number Corporation
08.2023 - 10.2023
- Assisted in inventory management, tracking materials used for each project and maintaining accurate records for restocking purposes.
- Enhanced product durability with meticulous attention to detail during the joining of components using various fasteners and adhesives.
- Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate, and assemble objects necessary to complete diverse furniture projects.
- Identified best strategy for sequencing furniture assembly to maximize number of products available.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Applied sufficient torque with wrenches and ratcheting tools throughout entire workday.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Adhered to current health, safety and environmental policies and complied with quality and control standards for furniture assembly.
Liquor Store Assistant Manager 1
PLCB
05.2012 - 08.2023
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Bolstered sales through suggestive selling techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Operated POS system to process payments and provide receipts.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Increased repeat customer visits with personalized follow-up system for feedback and suggestions.
- Optimized supplier relations to ensure timely delivery of new stock.
- Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
- Supported inventory management to minimize stock discrepancies by conducting regular audits.
- Reduced checkout time, implementing more efficient cashier process.
- Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.
- Improved store layout for better customer navigation by reorganizing product displays.
Education
High School Diploma -
Schenley
Pittsburgh, PA 05.2001 -
Skills
Attention to confidentiality
Excellent driving skills
Package pickup and delivery
Item tracking
Business processes and procedures
Package handling
Handheld scanning devices
Dispatch
Vehicle inspections
Loading and unloading
Sorting
Returns pickup
Local routes
Relationship building and rapport
Certification
Bloodborne Pathogens
Timeline
Bloodborne Pathogens
10-2024
HIPAA
10-2024
Courier
Doordash, Roadie, Frayt
10.2023 - Current
Furniture Assembler
Sleep Number Corporation
08.2023 - 10.2023
Liquor Store Assistant Manager 1
PLCB
05.2012 - 08.2023
High School Diploma -
Schenley
05.2001 -
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