Summary
Work History
Education
Skills
Timeline
Generic

Maurice Lewis

Staten Island,NY

Summary

Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service in diverse industries. Skilled in effectively managing customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Possesses superior interpersonal and communication abilities, coupled with strong managerial skills honed through experience in team leadership and supervision. Highly motivated and adaptable, with a commitment to exceeding customer expectations in remote work environments.

Work History

Retail Specialist

Charter Communications\Spectrum
Staten Island
  • Executed policies and procedures to ensure smooth operations - Customized home/mobile services for customers - Managed cash handling and auditing procedures - Proficient in Microsoft Word, PowerPoint, and Excel - Trained and supervised team members, demonstrating strong interpersonal skills

Customer Service Representative

Broadleaf Inc./EZ-Pass
Staten Island
  • Demonstrated proficiency in policies and procedures - Handled intimate customer information with care and confidentiality - Conducted audits on customer accounts and maintained accurate records - Excelled in data entry and file clerk duties

Teacher's Assistant

Eden II
Staten Island
  • Guided children and young adults with Autism, enhancing their quality of life - Developed and implemented educational programs - Adhered to HIPAA policies and procedures while ensuring students' well-being

Retail Sales Associate

T-Mobile
Staten Island
  • Provided exceptional customer service by understanding and meeting customer needs - Educated customers on product and plan utilization - Proficient in sales contracts, pricing, and credit processes - Managed sales records and cash handling responsibilities

Resident Supervisor

Brooklyn Community Correctional
Brooklyn
  • Managed federal inmates on program release and in halfway houses - Maintained knowledge of inmate movements and handled Bureau of Prisons information

Customer Service Rep/ Teller

Commerce/TD Bank
Staten Island
  • Conducted cash and product transactions, including checking, savings, credit, and mortgage accounts - Utilized interpersonal skills to assist customers effectively

Education

Technical Career Institute

College of Staten Island

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experienced in data entry and file clerk duties
  • Strong money management skills
  • Typing speed: 45-50 words per minute
  • Operations Support
  • Point of sale systems
  • Relationship Building
  • Customer Engagement

Timeline

Retail Specialist

Charter Communications\Spectrum

Customer Service Representative

Broadleaf Inc./EZ-Pass

Teacher's Assistant

Eden II

Retail Sales Associate

T-Mobile

Resident Supervisor

Brooklyn Community Correctional

Customer Service Rep/ Teller

Commerce/TD Bank

Technical Career Institute

College of Staten Island

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Maurice Lewis