Maurice Mcmillian Jr.
Madison
Summary
Experienced in managing technical support and customer service operations. Streamlined workflows to improve user satisfaction through effective problem-solving and team coordination. Strong analytical and verbal skills instrumental in thriving within fast paced environments. Ability to multitask numerous moving parts with precision and accuracy. Confident in my ability to excel in any role.
Overview
8
8
years of professional experience
Work History
Genius Administrator
Apple Inc.
08.2021 - Current
- Repaired power supplies, logic boards, displays, wireless antennas, and many other sensors
- Sold 900k+ worth of apple products to highly valued customers while helping set up company business profiles
- Sharpened my time management and professionalism skills to create a fluent yet productive work environment
- Used the experience to help further my communication skills to become more relatable and easier to converse with amongst different ethnic groups
IT Technician Intern
COLSA Corporation
06.2023 - 08.2023
- Worked to create virtual machines
- Used Rocky Linux to install the network monitoring software Zabbix on a LAN network
- Used terminal to SSH and ping into my created virtual machine, to secure copy all required files and data onto Colsa’s company LAN network
- Successful instillation allowed us to monitor for downed servers and look at basic user traffic for company websites to keep log of the most used features and applications
Electrician
Premiere Electrical Staffing
04.2021 - 07.2021
- Worked alongside industry leading technicians to build warehouses and office buildings
- Used many power tools, drills, saws, measurement tapes, lasers, levelers, and lifts to get complex jobs done
- Put in Generators, bus duct, conduit, pulled wire, drilled holes, cut metal, and installed lights
Merchandise Stocker
Walmart
07.2019 - 04.2021
- Worked the Cap 2 shift as a stocker and unloader to keep the store running at a consistent pace
- Gained a lot of customer experience with this job
Cook Operator
The Best Steakhouse
02.2017 - 08.2019
- Worked in restaurant throughout high school
- Moved up from bagger to a cook in less than 1 year
- This job taught me patience and the value of everyday customers
Education
B.S.E.E. - Nuclear Power Concentration
Alabama A&M University
Huntsville, AL01.2024
Skills
- Problem solving
- Communication
- Hard Work
- Dedication
- Hardware Repair
- Work Ethic
- Leadership
- Teamwork
- Product Demonstration
- Workflow Optimization
- Time Management
- Multitasking
Awardsandacknowledgements
- 1st place Winner for STEM Day, Alabama A&M University, 2024
- Dean’s list recipient
- Awarded academic scholarships, Alabama A&M University and in high school
- Academic Honors recipient, Alabama A&M University
- SPINS participant, Alabama A&M University
Specialtrainings
- Linux
- Python
- Thonny
- VirtualBox
- Terminal
- Zabbix
- FPGA Boards
- Basic Supercomputer practice
- Schematics
- Multi Sim Simulation
- Raspberry Pi
- Ubuntu
- Windows
- Microsoft 365
- MySQL
- PHP
- Microsoft Teams
- LAN
Timeline
IT Technician Intern
COLSA Corporation
06.2023 - 08.2023
Genius Administrator
Apple Inc.
08.2021 - Current
Electrician
Premiere Electrical Staffing
04.2021 - 07.2021
Merchandise Stocker
Walmart
07.2019 - 04.2021
Cook Operator
The Best Steakhouse
02.2017 - 08.2019
B.S.E.E. - Nuclear Power Concentration
Alabama A&M University
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