Maurice Neylon
Anoka,MN
Summary
A young enthusiastic professional who is eager to contribute to business success. With plenty of experience working in fast paced environments, that knowledge is used to help provide quality work, to exceed any company’s expectations. Bringing reliability, combined with the focus on teamwork, and customer satisfaction, is what makes this motivated employee. To also compliment a strong background in customer service, teamwork, and problem-solving. An exceptional communicator and team player, trained in operating POS, and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
8
8
years of professional experience
Work History
Crew Member M.I.T
Burger King
Coon Rapids, MN
03.2024 - 09.2024
- Stocked shelves and cases with new or transferred items.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
- Packed fast food products in approved containers, cups, and bags.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Presented orders to guests within anticipated service times.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
McDonald's
Anoka, MN
10.2022 - 02.2024
- Brewed and served coffee and tea with preferred add-ins.
- Packed fast food products in approved containers, cups, and bags.
- Assembled and served meals according to specific guest requirements.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Drove team success by quickly completing assigned tasks.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Took orders from patrons and input selections into store computer system.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Scrubbed and polished counters to remove debris and food.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Crew Member
Wendy's
Maplewood, MN
08.2022 - 10.2022
- Organized and restocked supplies to support operations and team productivity.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed payments on cash register and counted back bills and change to patrons.
- Took orders from patrons and input selections into store computer system.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Tailored orders to address customer allergies and gluten concerns.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Mover/Packer
Local Motion
Roseville, MN
03.2022 - 07.2022
- I would Install certain appliances into the houses we move people into
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Managed inventory of moving supplies, restocking as necessary.
- Assembled furniture at the customer's new residence or business premises.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Kept detailed records of items moved, ensuring accountability and loss prevention.
- Participated in ongoing training to improve moving techniques and customer service skills.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Palletized boxes to increase movement and shipment efficiency.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Transported materials and pallets between areas.
- Communicated with customers regarding moving needs and deadlines.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Secured items in truck by strapping over protective padding.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Observed strict quality standards for box and furniture packing, avoiding damage or destruction of items.
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Adhered to all safety standards and protocols to prevent accidents and injuries.
- Navigated routes efficiently, ensuring timely arrival at destinations.
- Assisted in estimating costs and timeframes for moving projects.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Followed customer instructions about placement of items and special considerations for handling.
- Used scanners to track parcel information, condition or receipt.
- Provided excellent customer service, addressing clients' concerns and questions promptly.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
- Coordinated with team members to ensure smooth and efficient moving operations.
Fitness Manager/Personal Trainer
LA Fitness
Edina, MN
12.2021 - 03.2022
- Collaborated with other professionals in developing innovative programs that meet clients' needs.
- Ensured compliance with local health codes and regulations.
- Organized and scheduled fitness classes, events, and activities.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
- Analyzed budget reports on a monthly basis to identify areas for cost savings or revenue growth opportunities.
- Negotiated contracts with vendors providing equipment and supplies for the facility.
- Oversaw gate community featuring fitness and recreation center and aquatic facilities.
- Developed a comprehensive training program for all employees.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Selected and supervised event hosts and health, fitness and wellness practitioners.
- Provided excellent customer service to ensure client satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Promoted classes and facility amenities on social media.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Recommended modifications of exercises to help participants avoid injuries.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Coached and encouraged participants during exercises and routines.
- Treated minor injuries and administered first aid.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Built and established lasting relationships using encouragement and personal support.
Hotel Housekeeping
Comfort Suites
Ramsey, MN
12.2020 - 01.2021
- Prepared budgets for hotel housekeeping, reservations and hospitality.
- Implemented a preventative maintenance program for all hotel equipment used by housekeeping staff.
- Coordinated transportation arrangements for guests staying at the hotel or attending an event.
- Booked hotel accommodations, car rentals, and airline reservations.
- Updated information about hotel amenities on company website regularly.
- Collaborated effectively with other departments within the hotel such as housekeeping or food and beverage staff members.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Developed policies and procedures relating to housekeeping operations while adhering to relevant regulations and laws.
- Provided price quotes for a variety of itineraries including airfare, hotel accommodations, car rental rates, and tour packages.
- Organized travel arrangements such as flights, hotel bookings, car rentals.
- Coordinated with other departments within the hotel such as housekeeping, maintenance and food and beverage teams to ensure quality service delivery.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Followed up with customers after their stay to ensure satisfaction with the hotel experience.
- Investigated guest complaints related to housekeeping services and took corrective action as necessary.
- Worked collaboratively with other departments such as dietary, housekeeping, recreation therapy to meet the needs of each resident.
- Developed and implemented housekeeping procedures to ensure the highest quality of guest service.
- Performed light housekeeping duties such as laundry, tidying up after meals or organizing toys.
- Coordinated luggage storage and delivery with housekeeping staff when needed.
- Worked closely with housekeeping staff to ensure prompt availability of requested rooms.
- Verified proper payment processing to secure customers' hotel accommodations.
- Supervised housekeeping staff in order to maintain quality standards within the hotel's rooms and common areas.
- Organized, scheduled and coordinated daily work assignments for housekeeping personnel.
- Utilized various marketing channels such as social media platforms to promote special offers or discounts available at the hotel.
- Managed group bookings efficiently by coordinating various departments including housekeeping, catering.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Collaborated with other departments within the hotel such as housekeeping or maintenance teams when necessary.
- Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
- Analyzed feedback from customers through surveys or comment cards in order to improve services offered by the hotel.
- Created detailed budgets that included airfare, hotel accommodations, meals and other expenses related to the trip.
- Performed light housekeeping duties including laundry, cleaning, and meal preparation.
- Ensured all areas of the hotel were clean, tidy, and well maintained.
- Directed residents and guests to recommended service providers and restaurants and coordinated housekeeping services and other community-specific services such as dog walking.
- Developed promotional activities to attract more customers into the hotel.
Stocker
Walmart
Coon Rapids, MN
08.2019 - 11.2020
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Read orders to verify attributes and quantities of merchandise.
- Received and processed incoming shipments of merchandise.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Provided customer service by answering questions about product location, price and availability.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Arranged merchandise in an attractive manner to promote sales.
- Tracked outgoing orders to provide shipping status to customers.
- Participated in physical inventories of stock on hand periodically.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
Warehouse Associate
HOM Furniture
Anoka, MN
02.2017 - 07.2019
- Examined packages and goods for damage and notified vendors of replacement needs.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Communicated effectively with team members on matters related to work assignments.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Used scanners to track parcel information, condition or receipt.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assisted in packaging and labeling of products for shipment.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Secured items in truck by strapping over protective padding.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Maintained accurate inventory records through manual and computerized systems.
- Maintained accurate records of all incoming and outgoing shipments.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Packed boxes and stock using organizational guidelines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
GED -
Mounds View Adult Education
Mounds View, MN05-2024
Skills
- Heavy Lifting
- Warehouse Experience
- Cleaning Experience
- Cooking
- Food Preparation
- Kitchen Experience
- Food Service
- Customer service
- Commercial Cleaning
- Moving Experience
- Personal Training
- Load & Unload
- Group Fitness
- Sports Coaching
- Packaging
- Order delivery practices
- Inventory counts
- Inventory restocking
- Visual communication
- Sales expertise
- Product knowledge
- Positive company representation
- Order management
- Leadership qualities
- Integrity and honesty
- Line efficiency
- Self-discipline
- Team contributions
- Supplies monitoring and restocking
- Housekeeping
- Cleaning
- State regulations
- Product promotion
- Taking orders
- Ordering procedures
- Cleaning and sanitizing
- Beverage preparation
- Clear communication
- Safety
- Hospitality service expertise
- Verbal and written communication
- Crew leadership
- Salesmanship
- Assertiveness
- Task prioritization
- Interactive communication skills
- Willingness to learn
- Menu memorization
- Workplace efficiency
- Cash handling
- Influencing skills
- Recipe adherence
- Food running
- Time management
- Point of sale operation
- Store opening and closing
- Attention to detail
- Table setting
- Point-of-sale transactions
- Safety awareness
- Drive-thru operations
- Customer engagement
- Safe food handling
Languages
English, Expert
Assessments
- Cleaner fit, Completed, 02/01/22
- Retail customer service, Proficient, 09/01/22
- Work style: Reliability, Completed, 02/01/22
- Food service fit: Crew member, Proficient, 02/01/22
- Management & leadership skills: Impact & influence, Proficient, 02/01/22
- Early childhood development, Proficient, 11/01/23
- Work style: Reliability, Proficient, 02/01/24
- Customer focus & orientation, Proficient, 09/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Crew Member M.I.T
Burger King
03.2024 - 09.2024
Crew Member
McDonald's
10.2022 - 02.2024
Crew Member
Wendy's
08.2022 - 10.2022
Mover/Packer
Local Motion
03.2022 - 07.2022
Fitness Manager/Personal Trainer
LA Fitness
12.2021 - 03.2022
Hotel Housekeeping
Comfort Suites
12.2020 - 01.2021
Stocker
Walmart
08.2019 - 11.2020
Warehouse Associate
HOM Furniture
02.2017 - 07.2019
GED -
Mounds View Adult Education