Maurice Phillips
Pompano Beach,FL
Summary
With more than 15 years of experience in leadership, training, sales, and operations, I have honed the ability to build productive teams and maintain lasting relationships with staff and key stakeholders. As an effective communicator, my track record shows a consistent history of outstanding, results-driven performance. As a dedicated job seeker, I have consistently met company needs through organized and systematic practices. I am adept at working under pressure and adapting to new situations and challenges to optimally promote the organizational brand.
Overview
20
20
years of professional experience
Work History
Admission Advisor/Associate Director
Health Career Institute
Lauderdale Lakes, FL
01.2018 - Current
- Provided information on program details, including entrance requirements, curriculum, and academic standards to potential students interested in receiving information
- Implemented effective follow-up for all prospective student inquiries that did not schedule or attend a career planning session, enroll, or start.
- Provided continuous support and guidance to students throughout their training journey
- Supervised and guided Senior Representatives to maintain a high standard of customer service.
- Educated and advised new staff members on customer service processes and guidelines.
- Satisfactorily handled and addressed escalated customer concerns within appropriate timelines.
- Collaborated with cross-functional teams to develop innovative solutions.
- Achieved efficiency gains through the implementation of process improvements.
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission.
- Facilitated communication between prospective students, faculty, staff and other departments.
- Managed student data systems related to admissions activities.
Admission Senior Representatives/ADOA
Florida Career College
Boynton Beach, FL
01.2016 - 12.2016
- Assist representatives in guiding prospective students through campus tours, educating them on career program options and future employment possibilities.
- Scheduled and conducted interviews to assess eligibility of candidates for admission by evaluating alignment with career goals.
- Successfully executed daily tasks related to admissions, such as recruitment and enrollment processes.
- Ensures that reliable guidance is provided for students seeking lucrative career opportunities
- Accurately forecasted projected new students for admission on a periodic basis
- Coordinated campus visits and open house events for potential students.
- Collaborated with faculty members on recommendations for accepted applicants.
- Compiled statistical reports on enrollment trends and admissions outcomes.
Regional Director of Admissions & Operations
Beauty Schools of America
Miami, FL
01.2015 - 01.2016
- Successfully motivated staff and monitored weekly business plans of Recruitment Coordinators, collaborating with the Associate Recruitment Director to reinforce positive accomplishments
- Implemented effective recruitment strategies to attract and retain talented individuals in the Recruitment and Operations department.
- Managed Recruiter activity and call center management system to enhance call handling and customer service times as per proposed parameters.
- Implemented monthly Open Houses and attracted qualified candidates
- Achieved a 12% increase in the conversion rate of student applicants into recruits
- Enhanced student success by raising graduation rates to an impressive 83%
- Led Community Outreach Committee to foster relationships with local community, driving campus growth and awareness
- Created and tracked advertising campaigns to enhance marketing effectiveness while reducing budget cost.
- Monitored financial performance of individual stores and identified areas of improvement or potential risk.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Collaborated with team members in developing best practices to support company objectives.
Admission Senior Representatives
Florida Career College
Margret, FL
01.2015 - 12.2015
- Guided and informed potential students about our campuses, career programs, and future employment possibilities to aid them in making informed decisions about their professional aspirations.
- Conducts interviews with prospective students in person or over the phone to delve into their interests, accomplishments, and future aspirations.
- Carried out responsibilities related to recruitment and enrollment in day-to-day Admission operations
- Recognized the importance of student success and worked diligently to assist in career planning
- Accurately forecasted projected new students for admission on a periodic basis.
- Researched best practices in admissions recruitment strategies.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Attended off-site recruiting events such as college fairs or high school visits to meet with potential applicants in person.
Director of Admissions & Operations
Career Technical Institute
Washington, DC
01.2012 - 01.2015
- Successfully boosted performance standards by 15-20% within 90 days from the date of hire. Demonstrated exceptional coaching abilities to guide staff members, while also attracting and engaging highly qualified applicants as a Business Development Representative.
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission.
- Developed and implemented strategies to drive motivation and increase productivity among staff members
- Worked closely with various stakeholders including Program Directors, Faculty, Director of Student Services, Dean of Education as well as students to establish effective student engagement initiatives for recruitment, retention and community outreach.
- Attended conferences and workshops to stay current with trends in higher education admissions practices.
- Resolved student issues or complaints related to admission processes or services provided by the department.
- Managed student data systems related to admissions activities.
Admissions Advisor
Concorde Career Institute
Miramar, FL
01.2011 - 01.2012
- Supported prospective students throughout the admissions process by offering assistance and addressing inquiries.
- Promptly contacted potential candidates by effectively managing inquiries and utilizing approved recruitment policies/formats, leading to achievement of weekly performance activity goals.
- Expanded client base by leveraging current contacts for interested prospects.
- Identified qualified candidates through interview process
- Achieved consistent accuracy in forecasting anticipated number of new students.
- Aided families inquiring about admissions process and program offerings, providing excellent customer service.
- Organized campus tours for prospective students and their families, answered questions about the school's curriculum, policies and procedures.
- Monitored applicant status changes throughout the application process from initial inquiry through acceptance or denial of admission.
Alternative to Secure Detention Monitor (House Arrest Officer)
State of Florida Department of Juvenile Justice
Fort Lauderdale, FL
01.2008 - 01.2011
- Ensured proper supervision of juveniles in the Alternative to Secure Detention Monitor Program
- Monitored and tracked youth's location and approved schedules constantly
- Managed and executed all reports, including issuance of warrants for youth arrest as necessary.
- Monitored operations for security risks and threats.
- Drafted reports summarizing investigation findings and suggesting corrective measures.
Enrollment Manager, Campus Representatives
University of Phoenix
Fort Lauderdale, FL
01.2004 - 01.2008
- Provided leadership and guidance to staff, offering daily coaching and development in situational leadership. Also effectively managed performance and resolved conflicts.
- Conducted performance appraisals, offered coaching and counseling to employees and managers for diverse HR functions
- Organized and led cross-functional planning sessions involving key department leaders, leading to improved enrollment numbers and expanded curriculum choices.
- Mentored and coached Senior Recruiters, enhancing team and individual performance through webinars and presentations.
- Contributed to the professional growth and advancement of team members through consistent engagement in mentorship initiatives.
- Maintained accurate records of all enrolled students in the database system.
- Prepared reports on enrollment trends, program performance metrics, and student feedback data.
- Analyzed data from surveys to identify areas of improvement within the enrollment department.
- Participated in outreach events in order to build awareness of university programs.
Education
Business Management
University of Phoenix
Skills
- Goal Setting
- Multitasking
- Team Collaboration
- Leadership Development
- Staff Training and Development
- Problem-Solving
- Complex Problem-Solving
- Interpersonal Skills
- Motivation
- Self-Help Education
- Shift Scheduling
- Onboarding and Orientation
- Time management abilities
- Analytical Thinking
- Self Motivation
- Adaptability
- Excellent Communication
References
References available upon request.
Timeline
Admission Advisor/Associate Director
Health Career Institute
01.2018 - Current
Admission Senior Representatives/ADOA
Florida Career College
01.2016 - 12.2016
Regional Director of Admissions & Operations
Beauty Schools of America
01.2015 - 01.2016
Admission Senior Representatives
Florida Career College
01.2015 - 12.2015
Director of Admissions & Operations
Career Technical Institute
01.2012 - 01.2015
Admissions Advisor
Concorde Career Institute
01.2011 - 01.2012
Alternative to Secure Detention Monitor (House Arrest Officer)
State of Florida Department of Juvenile Justice
01.2008 - 01.2011
Enrollment Manager, Campus Representatives
University of Phoenix
01.2004 - 01.2008
Business Management
University of Phoenix
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