Maurice Pierre JR
Miami
Summary
A Dynamic and results-driven professional with extensive experience at Worldwide Flight Services. Proven ability to enhance on-time performance and ramp safety through proactive problem-solving and effective teamwork. Skilled in marshalling aircraft and maintaining safety protocols, while fostering a positive work environment. Committed to excellence in customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Lead Ramp Agent
Worldwide Flight Services
08.2023 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
- provided optimal support in directing ULDs to their respective aircrafts and their locations.
- completed all tasked assignments despite severe lack of staffing and/or support from management.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Ramp Agent
Worldwide Flight Services
09.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Operated equipment while observing standard safety procedures.
- Arranged items at destination according to customer requests and instructions.
Inventory Specialist
Best Buy
08.2014 - Current
- Worked with store employees to present merchandise in appealing manner
- Tagged merchandise with security markers and pricing information
- Maintained friendly and positive working atmosphere despite working environments
- Greeted store customers, helped direct shoppers to desired items, and provided necessary sales representative to assist in any questions needed
- Safely and securely unloaded items to prevent damage
- Kept sales floor neat and organized
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Reduced waste by identifying and addressing issues in stock rotation practices.
Shift Supervisor
CVS Pharmacy Health
08.2021 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
Reseach and development technician
eastern aero marine
08.2018 - 10.2021
- Compiled, processed and analyzed test data and results to improve product quality
- Compiled data and generated graphs to interpret results and suggest key operational improvements
- Collaborated with engineers in new product introduction phases to develop and verify design changes
- Conducted engineering and detailed experimental tests to collect design data and assist in research work
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
- Collaborated with coworkers, discussing assembly and needed product adjustments.
- Implemented preventive maintenance measures to decrease emergent issues.
- Conducted tests of units and components, recording results.
- Determined project procedures and specifications by following instructions and blueprints.
- Prepared and installed exchangers and vessels.
- Performed research to develop equipment specifications for system performance parameters.
- Wrote work orders and parts fabrication requests.
- Utilized Eastman to construct and modify needed parts.
Delivery Driver
Jimmy Johns
06.2015 - 02.2020
- Communicated customer complaints, requests and feedback to company management and owners
- Submitted receipts and money received from deliveries during each shift
- Accepted payments for delivered items
- Contacted customers prior to delivery to confirm and coordinate delivery time
- Given the companies slogan "freaky fast", I pursued that goal with each delivery
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Planned delivery routes and most efficient methods of distribution.
- Kept detailed records of deliveries and money received from customers.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Promoted products at stops along regular route.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Slide Packer
Eastern Aero Marines
08.2018 - 10.2019
- Took initiative when given cross-department development
- Picked up incoming materials such as cylinders, aspirator and hoses to designated locations to be packed, tested, and/or repacked for final inspection
- Enforce self productivity each day
- Tested slides/rafts for functional testing in preparation for functional/final inspection for purchase
- Notified supervisors and co-employees of discrepancies in the packing procedure to reduce damage to the aspirator, hose, or cylinder
- Followed proper packing procedure
- Increased customer satisfaction by resolving any defects in cylinder and or slides repair
- Worked with my employer to understand the needs and wants of productivity
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Monitored outgoing packages for proper labels and accurate address information.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Recorded each completed job in equipment use log.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Kept records accurate and current by documenting movements in company system.
- Quickly and properly wrapped and boxed evacuation rafts, slides and vest items, maintaining uniformity to meet fulfillment targets.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Loss Prevention Officer
Ross Stores Inc
02.2014 - 11.2015
- Delivered training to all new sales associates and asset protection personnel, both one-on-one and in group settings.
- Responded to calls in both routine and emergency situations.
- Delivered accurate verbal and written reports to company personnel.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Processed and logged accurate and detailed incident reports.
- Investigated all security and safety violations.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Responded quickly and effectively to all security violations and duress alarms.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Headed safety and loss prevention programs by guiding staff.
- Trained all new executives and asset protection personnel.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
Sale Associate/stock/cashier
Skechers Usa Inc
05.2010 - 10.2014
- Assisted 3 customers in an average of 15 to 20 minutes by answering questions, responding to inquiries and handling telephone requests
- Developed new process for employee evaluation which resulted in marked performance improvements
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures
- Managed customer cash and credit card transactions using company point of sale system
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Collaborated in creating strategies that drove sales and revenue
- Applied excellent communication skills and ability to close sales and meet targets
- Skillfully prepared merchandise for distribution and placement across sales floor
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives
- Worked collaboratively in team environment
- Prioritized and accomplished wide range of tasks each shift
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Arts -
Miami Dade College
Miami, FLBachelor of Arts - ART/ ART HISTORY
Florida International University
Miami, FL07-2024
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL2010
Skills
- Physically fit and agile by most standards
- Capable of Warehouse and manufacturing operations
- Current Forklift Certification
- Basic mathematical aptitude
- Safety-conscious
- Valid Florida driver's license
- Materials assessment
- MS Office
- Chemical mixing
- Teamwork/collaboration
- Full knowledge of ADMET equipment
- Customer Service
- Electric Pallet Jacks
- Marshalling Aircraft
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Lead Ramp Agent
Worldwide Flight Services
08.2023 - Current
Ramp Agent
Worldwide Flight Services
09.2022 - Current
Shift Supervisor
CVS Pharmacy Health
08.2021 - 07.2022
Slide Packer
Eastern Aero Marines
08.2018 - 10.2019
Reseach and development technician
eastern aero marine
08.2018 - 10.2021
Delivery Driver
Jimmy Johns
06.2015 - 02.2020
Inventory Specialist
Best Buy
08.2014 - Current
Loss Prevention Officer
Ross Stores Inc
02.2014 - 11.2015
Sale Associate/stock/cashier
Skechers Usa Inc
05.2010 - 10.2014
Associate of Arts -
Miami Dade College
Bachelor of Arts - ART/ ART HISTORY
Florida International University
High School Diploma -
Coral Gables Senior High School
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