Maurice Ragston
Summary
Recent graduate with proven track record in Business and Operations Management. My expertise includes strategic planning, operations oversight, and fostering cross-functional coordination, leading to substantial cost savings and improved service quality. Prepared to start career, and make meaningful contributions with purpose driven commitment.
Overview
7
7
years of professional experience
Work History
Manager of Operations
I Know Some Guys Logistics
07.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Assistant Manager of Operations
US Naval Service & Operations
01.2020 - 06.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
Manager
Military Processing & Entrance (MEPS)
01.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ08-2024
Associate of Arts - Computer And Information Systems
Florida State College
Jacksonville, FL08-2022
Skills
- Business / Operations Management
- Customer Service
- Team Leadership / Coaching / Mentoring
- Strategic Planning
- Business Development
- Customer Relations
- Detail Oriented
- Logistics Expertise
- Infrastructure Oversight
Timeline
Manager of Operations
I Know Some Guys Logistics
07.2022 - Current
Assistant Manager of Operations
US Naval Service & Operations
01.2020 - 06.2022
Manager
Military Processing & Entrance (MEPS)
01.2018 - 01.2020
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Computer And Information Systems
Florida State College
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