Maurice Randle Jr.
Chicago,IL
Summary
Dedicated administrative professional with extensive experience in fast-paced office settings. Proven track record as a hardworking team player skilled in clerical tasks and staff support. Dependable, punctual, and efficient with minimal supervision.
Overview
10
10
years of professional experience
Work History
Playlist Performer
Carnival Cruise Lines
09.2023 - 05.2024
- Enhanced audience engagement with dynamic performance techniques and innovative stage presence
- Collaborated with directors to develop compelling character portrayals, resulting in memorable performances
- Mastered diverse roles across various genres, showcasing versatility and adaptability as a performer
- Received critical acclaim for exceptional acting abilities, contributing to the success of multiple productions.
Contracted Office Coordinator
Addison Group
06.2023 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained office supplies inventory by checking stock and ordering new supplies
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Contracted Administrative Assistant
City Staffing
09.2022 - 05.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Organized and coordinated conferences and monthly meetings
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
Diversity, Equity & Inclusion Consultant
Aurora Civic Center Authority
08.2022 - 10.2022
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach resolution of grievances
- Liaised with the internal communications team to develop engaging and inspiring inclusion and diversity communication strategy
- Supported the development of program materials to advance inclusion and diversity awareness, learning, and action planning
- Created and implemented forward-thinking initiatives to improve employee engagement.
Medical Benefits Navigator
Howard Brown Health
10.2020 - 07.2022
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations
- Took an active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Front Office Coordinator
West Town Physical Therapy
09.2019 - 03.2020
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Monitored office supplies by checking inventory and placing orders
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Aided colleagues, managers, and customers through regular communication and assistance.
Production Cast Vocalist/Brand Representative
Celebrity Cruises
07.2018 - 05.2019
- Interpreted different music by making use of voice production, harmony, rhythm, and melody to present characterization
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest
- Increased brand awareness through event marketing, demonstrations, and brand promotion
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Associate
Midtown Athletic Club
09.2017 - 11.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software to process reservations, check-ins, and check-outs
- Performed cash, card, and check transactions to complete customer purchases.
Contract Administrative Support
Beacon Hill Staffing
11.2017 - 05.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized envelopes, postage, and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Group Leader
Tyler Hill Camp
06.2014 - 08.2017
- Shared valuable life experiences with youths aged 8 to 15 years old to promote positive self-esteem and improve social skills
- Trained staff in proper implementation of program systems, familiarizing with camp traditions, verifying basic knowledge of activities, and providing safe environment training
- Trained and mentored new camp counselors in operations practices and camper-focused activities
- Communicated with parents, staff, and Camp Directors regarding children or program issues, disciplining or expelling campers when required for the good of the community.
Education
Bachelor of Arts - Theatre
Millikin University
Decatur, IL05.2016
Skills
- G-Suite
- MS Office
- Canva
- GE Centricity
- Salesforce
- Data Entry
- Health Insurance Navigation
- Customer Service
- Client Correspondence
- Invoice and Payment Tracking
- Confidential Records Management
- Executive Support
- Office Management
Timeline
Playlist Performer
Carnival Cruise Lines
09.2023 - 05.2024
Contracted Office Coordinator
Addison Group
06.2023 - 09.2023
Contracted Administrative Assistant
City Staffing
09.2022 - 05.2023
Diversity, Equity & Inclusion Consultant
Aurora Civic Center Authority
08.2022 - 10.2022
Medical Benefits Navigator
Howard Brown Health
10.2020 - 07.2022
Front Office Coordinator
West Town Physical Therapy
09.2019 - 03.2020
Production Cast Vocalist/Brand Representative
Celebrity Cruises
07.2018 - 05.2019
Contract Administrative Support
Beacon Hill Staffing
11.2017 - 05.2018
Front Desk Associate
Midtown Athletic Club
09.2017 - 11.2018
Group Leader
Tyler Hill Camp
06.2014 - 08.2017
Bachelor of Arts - Theatre
Millikin University