Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Richard

Dallas,TX

Summary

Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Electrolux Home Products
Dallas, TX
06.2024 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Provided support to other departments as needed to meet organizational goals.
  • Directed employees on how to use equipment properly and safely.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Analyzed operational data to identify trends and implement strategic improvements.

Warehouse Supervisor

Stonecrop Technologies
DeSoto, TX
03.2024 - 03.2024
  • Ensured appropriate staffing levels to meet production demands.
  • Maintained and updated inventory records accurately.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Assessed job sites to determine work needed.
  • Held staff meetings to share project information and address specific issues.
  • Prepared and led staff training and instruction.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Inspected equipment for wear, specifications adherence and issues.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Compiled, sorted and filed records of product orders, business transactions, and other activities.

Warehouse Lead

Kholer
The Colony, TX
02.2017 - 03.2020
  • Conducted performance reviews for assigned personnel according to established guidelines.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Developing and implementing effective strategies to optimize operational performance.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Establishing key performance indicators to track productivity, quality standards.
  • Providing guidance and mentorship for junior staff members.
  • Performing root cause analysis of any problems encountered in operations.
  • Actively participating in planning sessions for new projects or initiatives.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Implemented new operational procedures, resulting in an increase in process efficiency.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.

Operations Supervisor

MJB Wood Group
Cedar Hill, TX
02.2013 - 01.2017
  • Proficient in safely maneuvering heavy loads in crowded warehou environments.
  • Experienced in performing routine maintenance and inspections on forklift equipment.
  • Trained in following work orders and maintaining accurate inventory records while operating forklift.
  • Reliable forklift operator with 3+ years of experience in safely transporting materials
  • Skilled in loading and unloading shipments efficiently in a fast-paced warehouse environment.
  • Knowledgeable in safety procedures and inventory control to prevent accidents and damage.
  • Proficient in operating various types of forklifts, including counterbalance reach trucks, Cherry Picker (OC), and EPJ.
  • Led a team of 15 employees, ensuring efficient operations and meeting deadlines.
  • Implemented process improvements, resulting in a 20% increase in productivity.
  • Managed inventory control processes, reducing stock discrepancies by 15%.
  • Conducted performance evaluations and provided coaching to team members for professional development.
  • Developed and implemented SOPs to standardize processes and ensure compliance with industry regulations.
  • Oversaw inventory management and supply chain logistics to ensure on-time delivery and customer satisfaction.
  • Implemented a KPI tracking system to measure performance and drive continuous improvement initiatives.
  • Led cross-functional teams to improve operational efficiency, resulting in cost savings and process enhancements.
  • Monitored staff performance and provided feedback for improvement.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interpreted and explained work procedures and policies to brief staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Floor Lead

Tubelite
Dallas, TX
08.2011 - 01.2013
  • Ensured that all safety protocols were followed to prevent accidents or injuries.
  • Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
  • Led the team in executing daily tasks and ensuring exceptional customer service.
  • Trained new employees on company policies and procedures for optimal performance.
  • Managed inventory and restocking to maintain organized and efficient store operations.
  • Resolved customer issues and concerns to uphold high levels of satisfaction.
  • Managed inventory and tracked all materials to ensure accurate and timely deliveries.
  • Collaborated with team members to troubleshoot and resolve equipment malfunctions.
  • Utilized LOTO (lockout/tagout) procedures to ensure compliance with regulations and standards.
  • Conducted safety training programs to educate employees on proper procedures and protocols.
  • Investigated accidents and incidents to identify root causes and implemented corrective actions
  • Participated in recruiting efforts by interviewing potential candidates.
  • Created a positive environment for customers by providing exceptional service at all times.

Education

High School Diploma -

South Oak Cliff High School
Dallas, TX
05-2006

Some College (No Degree) - Computer Science And Information Technology

Mountain View College
Dallas, TX

Skills

  • Safety oversight
  • Performance monitoring
  • Team Training
  • Technology
  • Cycle counting
  • Warehouse operations
  • Productivity management
  • MRP and ERP systems
  • Change management
  • Management
  • Task delegation
  • Delegation
  • Logistics management
  • Project planning
  • Root-cause analysis
  • Operational planning
  • Logistics coordination
  • Operations management
  • Production
  • Customer relationship management
  • Logistics expertise
  • SIOP
  • Lean manufacturing principles
  • Project management
  • Staff supervision
  • KPI tracking
  • Compliance management
  • Inventory coordination
  • Human resources
  • Logistics oversight
  • Incident reporting
  • Workflow optimization
  • Budgeting and cost control strategies
  • Scheduling coordination
  • Customer relations

Timeline

Operations Supervisor

Electrolux Home Products
06.2024 - Current

Warehouse Supervisor

Stonecrop Technologies
03.2024 - 03.2024

Warehouse Lead

Kholer
02.2017 - 03.2020

Operations Supervisor

MJB Wood Group
02.2013 - 01.2017

Floor Lead

Tubelite
08.2011 - 01.2013

High School Diploma -

South Oak Cliff High School

Some College (No Degree) - Computer Science And Information Technology

Mountain View College

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Maurice Richard