Maurice Rivers
Clermont,FL
Summary
A seasoned professional with a proven track record of success in managing customer support operations for over six years. Proficient in service-level agreements, adeptly handling escalations, and consistently delivering effective resolutions. Eager to leverage my adaptable technical expertise and dedication to exceptional customer service in the dynamic field of cybersecurity analysis. Ready to apply my customer-centric approach, analytical skills, and commitment to excellence to safeguard digital assets and mitigate security risks effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Primo Water
Orlando, FL
05.2017 - Current
- Responsible for delivering expert technical repair and service solutions.
- Assess hardware and installation functionality and prepare reports about maintenance and repair.
- Strong knowledge of beverages and the general requirements of different equipment types to resolve technical issues.
- Explain complex installation, diagnostic and repair issues to non-technical audiences.
- Excellent written and verbal skills. Ability to fill repair, installation, and maintenance reports daily.
- Communicate and collaborate across teams and departments to help resolve issues.
- Assist in the installation and configuration of operating systems and software applications.
- Conduct hardware repairs and upgrades, ensuring optimal system performance.
- Deliver customer promise by performing maintenance, repairs, and lab sampling with exceptional standards and care on water vending machines; responding to service calls in a timely manner and closing service requirements with accuracy and precision; and being proactive in identifying opportunities to minimize machine downtime.
- Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services, and providing exceptional customer experiences.
- Handle customer relations in a professional and friendly manner and translate the voice of the customer back to the company to enhance services.
Edit Rename Delete EMPLOYMENT HISTORY Service Tech
Metric Detail
Orlando, FL
08.2014 - 04.2017
- Responsible for quality control and output of the detailing & wash departments
- Oversee the operations of our detail department by managing, motivating, and training the detail shop team
- Coordinated with sales and service to ensure on-time deliveries
- Performed quality control inspections of systems and equipment
- Identified business issues, creating customized solutions for issues and concerns
- Improved productivity initiatives, and spearhead training to improve performance and business results.
- Coordinated with other departments or service teams to facilitate seamless operations and timely vehicle delivery.
- Maintained detailed records of all repairs, replacements, and maintenance activities performed.
- Utilized preventative maintenance: Implement scheduled maintenance routines to proactively identify potential issues and prevent equipment breakdowns.
Education
Some College (No Degree) - Computer Engineering
DeVry University
Villa Park, ILSkills
- Security Operations
- Incident Response
- troubleshooting
- Programming (SQL, Python)
- Network Security
- Linux Line-command
- Security Framework, Controls, Design Principles
- Effective communication
- Problem-Solving
- Security Mindset
- Regulatory Compliance
Certification
CompTIA Security + Expected Completion 03-28-2024
Google cyber security
Websites
Timeline
Service Technician
Primo Water
05.2017 - Current
Edit Rename Delete EMPLOYMENT HISTORY Service Tech
Metric Detail
08.2014 - 04.2017
Some College (No Degree) - Computer Engineering
DeVry University