Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Runyon

Plymouth,MI

Summary

Almost a decade of experience involving active problem solving and building rapport and relationships with customers to achieve success and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Order Specialist

The Home Depot
12.2024 - Current
  • The COS position functions as the interface between customers, manufacturers, and contracted service providers
  • Contacted vendors, service providers, and customers in order to coordinate shipping dates, installation scheduling, and provide resolutions and concerns.
  • Made extensive use of email, and various computer applications such as word, powerpoint, and excel.
  • Developed rapport with various consistent points of contact to help facilitate smooth interactions on projects.
  • Spoke with customers both over the phone and in-person, practicing effective communication and problem solving skills to make sure they were properly understood and assisted.

Service Desk Lead

The Home Depot
03.2023 - 12.2024
  • The Service Desk functions as the primary interface for customers, and required knowledge of all available functions of the store
  • Using internal and external systems in order to place and manage customer orders and service provider requests.
  • Using phone, email, and in-person communication skills to assist customers.
  • Communicating with fellow associates so as to make sure they had the proper training and the confidence to be able to find solutions to problems that arose, as well as developing a proper understanding of when an issue was outside their scope.
  • Coordinating schedules, breaks, and training opportunities with other associates.

Account Manager

Lotus Executives
12.2020 - 06.2021


  • Acquired new customers on behalf of our clients from various telecommunications companies.
  • Practiced excellent interpersonal skills, and fundamental understanding of communication and customer service
  • Interviewed and trained potential new hires, as well as managed of my own team
  • Gave demonstrations and lessons on both our products, and effective communication, as well as helped individuals on a more one-on-one basis, having structured plans in order to maximize development
  • This resulted in my team being able to bring in on average 15%-20% more accounts on average per month than the company standard

Bowling Mechanic

Round One Entertainment, Inc.
09.2019 - 12.2020
  • Serviced and maintained bowling pinsetters and various arcade machines.
  • Used a variety of tools; wrenches, ratchets, drills, saws, as well as soldering tools, in order to fix out of service pinsetter machines and various arcade-floor games, in addition to maintenance of the store.
  • Quickly identified issues, potentially multiple at a time, as well as the steps to appropriately solve them, per each different machine or situation.
  • Understood and adhered to necessary safety procedures.
  • Created and modified spreadsheets for parts ordering and organization in order to properly coordinate the repair schedule, and to make sure necessary parts were available as soon as possible.
  • Reduced the percentage of downed services per week by over 50% from the initial start at this position.

Independent Contractor

Runyon Realty
02.2019 - 10.2019
  • Demolished and reinstalled walls, studs, flooring, insulation, plumbing, wiring, lights, and cabinets and shelving.
  • Additionally the job involved the use and maintenance of a variety of tools, powered and otherwise.
  • Moved building materials to, from, and around job locations, required consistent lifting and carrying of heavy loads throughout the workday.

Hardwood Floor Installer

Runyon Superior Construction
10.2018 - 02.2019
  • Installed, fixed or replaced of various types of hardwood flooring.
  • Inspected materials prior to installation in order to ensure there would be no damages or defects.
  • Analyzed room layouts to determine the most effective approach in installing the new floors, as well as identifying any potential obstacles or areas of greater concern before starting the installation.
  • Required the ability to adapt to a fluctuating schedule and timeframe, as dictated by the overall availability and scheduling of jobs.

Education

No Degree - Studied With A Focus in Biology

Oakland University
Rochester, MI

High School Diploma -

Rochester High School
Rochester Hills, MI

Skills

  • Customer service
  • Communication
  • Time management
  • Organization
  • Account Management
  • Microsoft Office
  • Carpentry
  • Mechanic Experience

Timeline

Customer Order Specialist

The Home Depot
12.2024 - Current

Service Desk Lead

The Home Depot
03.2023 - 12.2024

Account Manager

Lotus Executives
12.2020 - 06.2021

Bowling Mechanic

Round One Entertainment, Inc.
09.2019 - 12.2020

Independent Contractor

Runyon Realty
02.2019 - 10.2019

Hardwood Floor Installer

Runyon Superior Construction
10.2018 - 02.2019

No Degree - Studied With A Focus in Biology

Oakland University

High School Diploma -

Rochester High School

Similar Profiles

CREATE PROFILE
Maurice Runyon