Senior Loan Officer
American Home Equity Mortgage
02.2000 - 01.2009
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate actions.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed and maintained relationships with customers and lenders.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assessed loan portfolios for compliance with underwriting policies.
- Compiled closing packages for accuracy.
- Adhered to federal and state compliance guidelines relative to mortgage lending.
- Originated, reviewed, processed, closed, and administered customer loan proposals.