Maurice Thomas
Summary
Dedicated and results-driven professional seeking a challenging career opportunity that effectively utilizes my education and experience to contribute to organizational success and foster job growth. Eager to apply my skills and expertise in a dynamic environment that values innovation, collaboration, and continuous professional development.
Overview
12
12
years of professional experience
Work History
Business Acquisitions and Sales Manager
BMFRU Foundation
02.2016 - Current
- Provided leadership for all operational aspects of the nonprofit organization including program development and implementation
- Recruited, trained, supervised, and evaluated staff members
- Developed policies related to personnel management, financial operations, fundraising activities, client services delivery systems
- Drafted contracts with vendors for services provided by the organization
- Served as an advocate for clients by educating government officials about their needs through lobbying efforts or testifying at hearings
- Oversaw marketing campaigns designed to promote services offered by the organization
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Implemented successful business strategies to increase revenue and target new markets
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
Customer Relations Lead- Call Center
RonMoe Consulting Services
02.2017 - 07.2023
- Utilized problem-solving skills to effectively resolve escalated client requests or concerns
- Accessed CIT applications to remotely troubleshoot and diagnose VPN connection issues in a Virtual Call Center
- Analyzed malfunctioning computer hardware or software issues to expeditiously recover productivity
- Acted as a liaison between Help Desk, Marketing, and Consumer Affairs on external departmental projects
- Utilized antivirus protection to detect and remove malicious viruses from remote field office computer systems
- Implemented back-up server software to ensure nightly reports would pass and complete nightly cycles
- Developed file server sharing permissions to grant domain users access when sharing files on the company's intranet
- Maintained and adhered to quality metric standards to ensure departmental expectations and goals were exceeded
- Received 80-85 calls per day while delivering First Call Resolution policy standards to decrease repeat callers
- Supervised a team of 27 employees by implementing scheduling, training, and motivating programs for team growth.
Acquisition Inventory Manager
The Triangle Group
10.2011 - 05.2017
- Responsible for over-seeing and organizing the daily container imports from the GA Port Authority for inbounding inventory
- Maintained a working excel document to show all containers in yard based on date received, CBMs, total cartons, and DC needs
- Conducted floor audits to ensure all cargo is accounted for and produced OSD documents for all misplaced or damaged cargo
- Served as the head liaison between facility and operations manager to determine projected needs to exceed client demands
- Responsible for producing all Bill of Loadings using Soft-Point software and ensuring all trailer loads were properly manifested
- Produced all inbound container tickets to ensure all cargo is distributed based on distribution centers and store needs
- Served as the first contact for all CVS-Client needs and made sure those requests were implemented into floor work processes
- Responsible for producing weekly client billing for containers emptied, the use of dray, and all special request from the client
- Have a working knowledge of Yusen, Soft-Point, Exo-trac, creating/maintaining working flow Excel documents, and Power Point
- Served as an on-call 24 hour contact to resolve all pick-up trailer appointment BOL issues and any issues during trailer pickups.
Education
Bachelor of Social Science - Social Work
East Georgia State College
Swainsboro, GA12.2024
Skills
- Profitability Optimization
- Strategic Account Development
- Sales Planning
- Sales Team Training
- Account Management
- Goal Setting
- Analytical Problem Solver
- Sales Operations
- Customer retention
- Operations Management
Timeline
Customer Relations Lead- Call Center
RonMoe Consulting Services
02.2017 - 07.2023
Business Acquisitions and Sales Manager
BMFRU Foundation
02.2016 - Current
Acquisition Inventory Manager
The Triangle Group
10.2011 - 05.2017
Bachelor of Social Science - Social Work
East Georgia State College
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