Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maurice Thomas

Bettendorf,IA

Summary

Resourceful Communication Center Specialist known for high productivity and efficient task completion. Possess specialized skills in crisis communication, customer relationship management, and technical support troubleshooting. Excel in active listening, empathy, and problem-solving to address client needs effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Installer

Metronet Telecommunication
Davenport, Iowa
08.2023 - 01.2025
  • Created detailed documentation of installation instructions for future reference purposes.
  • Removed systems and fixtures to prepare for replacements.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Maintenance Technician

Servpro
Davenport , Iowa
11.2021 - 07.2023
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Adapted to changing routes or schedules as required by the employer.
  • Kept accurate records of deliveries and customer signatures.
  • Used proper gear and safety behaviors to minimize injury risk.
  • Kept supplies organized, equipment clean and vehicle professional through regular care.
  • Maintained communication between departments within the station.
  • Maintained relationships with clients through regular communication.

Fueler/Driver, Warehouse Orders

Ryder Truck Transportation
Rock Island , IL
10.2020 - 11.2021
  • Tested and charged batteries to maintain optimal performance.
  • Checked fuel quality by testing samples against established standards before loading into aircrafts.
  • Performed light maintenance to shop areas, fueling stations and related facilities.
  • Provided customers with information about local roads or highways.
  • Verified accuracy of paperwork associated with each fueling operation such as flight numbers, quantities dispensed.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Operated ground service equipment including cargo loaders, refueling trucks, tugs, belt loaders and deicing vehicles.

Janitor

UnityPoint Health Trinity
Rock Island, IL
01.2020 - 11.2021
  • Inspect buildings for safety hazards before beginning work assignments.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Serviced, cleaned and restocked restrooms.
  • Assessed cleaning equipment and performed repairs when needed.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Moved equipment and furniture to thoroughly clean space.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Warehouse Operator

Kraft Heinz
Davenport, IA
06.2018 - 01.2020
  • Performed basic maintenance tasks such as cleaning surfaces, sharpening knives.
  • Monitored inventory levels on a regular basis to ensure that adequate supplies were available for production needs.
  • Ensured all meat products were properly labeled, stored, and rotated to maintain quality control.
  • Disposed of expired meats in accordance with food safety regulations.
  • Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Followed maps and GPS systems to promptly complete tasks.
  • Checked shipments for damaged or incorrect items.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Assisted other departments as needed during peak periods or special projects.
  • Facilitated communication between management and staff members.

Education

High School Diploma -

Bettendorf High School
Bettendorf, IA
06-2018

Skills

  • Forklift maintenance
  • Equipment inspections
  • Route management
  • Production reporting
  • Problem-solving
  • OSHA training
  • Coating selection
  • Sanding and priming
  • Quality control inspection
  • Continuous improvement mindset
  • Paint application expertise

Certification

  • Fork Lift Driver
  • Lead Base Paint Certificate

Timeline

Installer

Metronet Telecommunication
08.2023 - 01.2025

Maintenance Technician

Servpro
11.2021 - 07.2023

Fueler/Driver, Warehouse Orders

Ryder Truck Transportation
10.2020 - 11.2021

Janitor

UnityPoint Health Trinity
01.2020 - 11.2021

Warehouse Operator

Kraft Heinz
06.2018 - 01.2020

High School Diploma -

Bettendorf High School

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Maurice Thomas