Maurice Times
Rowlett,TX
Summary
Results-driven client success professional with 15+ years of experience in building strong relationships with clients, understanding their business priorities, and delivering value-added solutions. Proven track record of driving customer satisfaction, retention, and growth through effective communication, collaboration, and problem-solving skills. Committed professional with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions, and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 19-year background maintaining customer satisfaction and contributing to company success. Dynamic Client Success Manager offering 5 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Service Manager
Auto-San
01.2019 - Current
- Built and maintained strong relationships with clients across multiple regions
- Conducted regular reviews of client performance and identified areas for improvement
- Collaborated with internal teams to deliver high-value solutions to clients
- Developed and implemented effective communication strategies to drive client engagement and satisfaction.
Procurement Manager
Container Port Group
03.2019 - 08.2019
- Managed relationships with carriers and clients to ensure timely and cost-effective delivery of goods
- Conducted regular reviews of client contracts and identified opportunities for growth and improvement
- Collaborated with internal teams to develop and implement effective logistics solutions.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
Logistics Coordinator/Driver Manager
NFI Industries
01.2015 - 01.2019
- Coordinated with clients to understand their logistics needs and developed effective solutions
- Built and maintained strong relationships with clients and internal stakeholders
- Conducted regular reviews of client performance and identified areas for improvement.
Intermodal Account Manager
BNSF Logistics
01.2013 - 01.2015
- Built and maintained strong relationships with clients to understand their logistics needs and developed effective solutions
- Conducted regular reviews of client performance and identified areas for improvement
- Collaborated with internal teams to deliver high-value solutions to clients
- Developed and implemented effective communication strategies to drive client engagement and satisfaction.
Account Executive
Transplace
01.2010 - 01.2013
- Managed relationships with clients to ensure timely and cost-effective delivery of goods
- Conducted regular reviews of client contracts and identified opportunities for growth and improvement
- Collaborated with internal teams to develop and implement effective logistics solutions
- Built and maintained strong relationships with carriers to ensure capacity and reliability.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZNo Degree - Business
Pacific Union College
Angwin, CA01.2006
Skills
- Strong communication and interpersonal skills
- Proven problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects
- Strong collaboration and influencing skills
- Proficient in MS Office (Word/Excel/PowerPoint/Access/Project)
- Client relationship building and management
- Communication and interpersonal skills
- Problem-solving and analytical skills
- Collaboration and influencing skills
- Prioritization and time management skills
Certification
- Google Certifications: Bits and Bytes, IT Security, Technical Support Fundamentals
- IBM: Introduction to Cybersecurity Tools & Cyber Attacks
- Agile Scrum Methodologies
Timeline
Procurement Manager
Container Port Group
03.2019 - 08.2019
Regional Service Manager
Auto-San
01.2019 - Current
Logistics Coordinator/Driver Manager
NFI Industries
01.2015 - 01.2019
Intermodal Account Manager
BNSF Logistics
01.2013 - 01.2015
Account Executive
Transplace
01.2010 - 01.2013
Bachelor of Science - Criminal Justice
University of Phoenix
No Degree - Business
Pacific Union College