Maurice Whitehead
Houston,TX
Summary
Dynamic and dependable professional with a strong work ethic, honed at Kroger, delivering exceptional customer service and problem resolution. Proven ability to efficiently manage time and collaborate with teams, ensuring product safety and organization. Recognized for outstanding grocery bagging skills and a positive attitude, enhancing the shopping experience for all customers.
Overview
1
1
year of professional experience
Work History
Curtesy clerk
Kroger
Houston, TX
11.2024 - Current
- Assisted customers with inquiries and provided excellent service.
- Bagged groceries efficiently while ensuring product safety and integrity.
- Maintained cleanliness of checkout areas and store environments.
- Stocked shelves with products, ensuring proper organization and display.
- Operated cash registers, processing transactions accurately and promptly.
- Collaborated with team members to ensure smooth store operations.
- Followed safety protocols to maintain a secure shopping environment.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Greeted customers and provided assistance in locating items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Took unwanted items from checkout to proper location.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Carried out special orders requested by customers promptly and efficiently.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Answered questions about current, seasonal and special sales.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Organized promotional displays to attract customers' attention.
- Organized backroom areas for efficient storage of merchandise.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Inspected customer bags to ensure no shoplifting occurred.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by answering questions and addressing concerns.
- Maintained a neat and orderly work area at all times.
- Followed proper food safety procedures when stocking refrigerated items.
Education
High School Diploma -
Alief Taylor Highschool
Houston, TX05-2025
Skills
- Strong work ethic
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Customer assistance
- Dependable and reliable
- Grocery bagging
- Product knowledge
- Shopping cart collection
- Outgoing and friendly
- Patience and tolerance
- Hospitality and accommodation
- Cart returns
- Product rotation
- Flexible schedule
- Positive attitude
Timeline
Curtesy clerk
Kroger
11.2024 - Current
High School Diploma -
Alief Taylor Highschool