Strategies to promote exceptional customer service and create a positive environment for employees and clients
Conversion objectives to increase sales
Update customer list and website to target custom audience.
Built strong relationships with parents, addressing concerns and providing regular progress updates on their children''s development.
Collaborated with other tennis professionals to share best practices, staying current on industry trends and innovations in coaching techniques.
Director of Junior Tennis
COLUMBIA ASSOCIATION
Columbia, MD
02.2017 - 06.2018
Developed comprehensive junior tennis programs by assessing player abilities and designing tailored training sessions.
Monitor and approve program expenditures
Coordinated travel arrangements for away tournaments, minimizing logistical challenges while prioritizing student-athlete wellbeing.
Implemented safety protocols during practice sessions to minimize injuries among participants while maintaining high-quality training standards.
Schedule program work, oversee daily operations
Coordinate the activities of the program and set priorities for managing the program
Design marketing ads to increase reach and engagement.
Assistant Professor (Kinesiology)
UNIVERSITY OF MARYLAND
College Park, MD
08.2017 - 12.2017
Teaching a requisite number of classes, providing guidance and supervision to graduate students
Data analysis; identifying and communication solutions, maintaining rapport with customers, managers, and employees; researching and developing new programs
Used a variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Head Tennis Professional
JTCC
College Park, MD
06.2016 - 02.2017
Lessons or group instruction to members, manage programs, operate camps and event planning
Hitting partner/Coach to top 400 ATP/WTA players
100% success rate for graduating high school seniors playing collegiate tennis
Advised equipment purchases for members based on their skill level and goals, ensuring satisfaction with product selection decisions made within the pro shop area of tennis facilities.
Recruited trained, and managed a team of assistant coaches to ensure consistent high-quality instruction across all programs.
CO-OWNER/Senior Director of Operations
JETA
Gainesville, FL
08.2012 - 05.2016
Aligned branding initiatives and sales/marketing strategies with client goals
Developed key operational initiatives to drive and maintain substantial business growth.
Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Developed a strong company culture, fostering teamwork and collaboration among staff members.
Director of Junior Tennis
FT. KING TENNIS CENTER
Ocala, FL
01.2009 - 08.2012
Duties: design programs for members, private and group instruction, updating teaching methods
Planned and implemented wide-ranging programs, encapsulated learning and activities including community programs
Developed monthly schedules and assignments for volunteer staff.
Built strong relationships with parents, addressing concerns and providing regular progress updates on their children''s development.
Implemented safety protocols during practice sessions to minimize injuries among participants while maintaining high-quality training standards.
Education
Bachelor of Science - HEALTH SCIENCES
UNIVERSITY of FLORIDA
GAINESVILLE, FLORIDA
04.2011
Associate of Science - PHYSICAL THERAPY ASSISTANT
COLLEGE of CENTRAL FLORIDA
OCALA, FLORIDA
05.2008
Bachelor of Engineering (Computer Engineering) -
HOWARD UNIVERSITY
WASHINGTON, D.C.
04.2006
Skills
Digital marketing
Strategic leadership
Creative team leadership
Deadline-oriented
Problem and Issue Solutions
Customer Rapport
Training and development
Certification
USPTR
CPR
First Aid
Google Ads
Google Analytics
Social Media Marketing
Digital Marketing
Data Analytics
Accomplishments
Coached top 50 ATP. WTA players
Practice partner for WTA & ATP players in top 10 in the world
<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd