Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maurice Williams

Maurice Williams

PITTSBURGH,PA

Summary

Accomplished in leading high-performance teams, I spearheaded initiatives at Amazon that resulted in a 41.33% improvement in staging hours. My expertise in supply chain management and knack for fostering strong relationships have consistently enhanced operational efficiencies and reduced costs. Proficient in process improvement and skilled in coaching, I excel in fast-paced environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Area Manager II

Amazon
Pittsburgh, PA
11.2020 - Current
  • Led managerial staff and supervised up to 300 associates in the Amazon network.
  • Ensured achievement of safety, quality, and performance objectives.
  • Proactively identified process improvement change initiatives and Lean tools.
  • Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor.
  • Creating, managing, and supporting recognition and communication programs.
  • Strategic planning and forecasting of Amazon business metrics.
  • Created standard procedures for Amazon network operations.
  • Developed new processes to drive step change reductions in both fixed and variable operational costs.
  • Onboarded a new AM on BH, focusing on planning, sorting operations, and job expectations for leadership at PIT.
  • Worked with a direct report resulting from Tier 1 to L4 Area Manager promotion.
  • POC for ordering labels, stacking filters for floor layout change, which required extensive communication between MFO, leadership, and vendor operations.
  • Led PIT5, "YoY" improvements in staging hours were 41.33% to 39.23%, Water Spider was 59.07% to 54%, and Container Build was 25.85% to 24.44%.

Transportation Operations Supply Chain Manager

ARMADA
Pittsburgh, PA
11.2017 - 11.2024
  • Manage McDonald’s national supply chain account for Armada, utilizing ground, rail, water, and air carriers
  • Supervised a team of 8 professionals coordinating daily pick-up and delivery of numerous shipments.
  • Comply with FDA food handling regulations.
  • Secured competitive prices through strategic carrier negotiations.
  • Ensured full supply of McDonald’s distribution centers in high demand conditions.
  • Handled load coverage, service recovery, and customer communication.
  • Coordinated carrier availability to ensure timely deliveries.
  • Minimized expenses through direct negotiations with multiple carriers.
  • Lead weekly, biweekly, and monthly strategy calls with stakeholders, suppliers, and vendor management.
  • Delivered monthly performance reports for McDonald’s account.
  • Established cross-functional leadership between procurement teams and operational departments.

Third Shift Assistant Manager

ARMADA
Pittsburgh, PA
03.2016 - 11.2017
  • Oversaw communications with procurement and field services for McDonald’s logistics clients
  • Improved relationship and issue resolution with Chick-fil-A, the most active overnight client
  • Trained staff in procedures for meeting client service goals
  • Improved performance and documentation consistency of the four supply chain coordinators by utilization of Individual performance plans and regular coaching sessions
  • Ensured effective communication with day shift by providing daily overnight recap of open issues
  • Identified and applied correct cost options including lumper fees, detention, accessorial, and rescheduling fees

Senior Weekend Supply Chain Coordinator

ARMADA
Pittsburgh, PA
06.2014 - 03.2016
  • Ensured on-time pickup and delivery of ~200 shipments daily, including food and product orders for McDonald’s and Darden Corporation, which owns multiple nationwide chain restaurants
  • Trained and mentored all incoming supply chain coordinators for East, Central, and West regions
  • Assumed primary management role in absence of manager
  • Recognized for rapid problem identification and resolution
  • Provided information for shift change transitions
  • Created and maintained Excel spreadsheets for tracking high priority shipments

Weekend Supply Chain Coordinator

ARMADA
Pittsburgh, PA
12.2012 - 06.2014
  • Managed and implemented transportation and supply chain processes for McDonald’s and Darden Corporation restaurants
  • Audited shipping and delivery activity and worked proactively with suppliers to resolve any issues
  • Successfully mediated supplier/carrier issues as necessary
  • Collaborated with supply planning, distribution centers, and hubs to forecast and manage inventories
  • Monitored KPIs including on-time pickup, on-time delivery, and RAD (Requested Arrival Date) to identify and recommend improvement opportunities
  • Documented all issue resolutions in Transportation Management Software (TMS)

Co-Owner

WILLIAMS CLEANING
Mt. Pleasant, PA
06.1995 - 12.2013
  • Managed a staff of five providing regular and deep cleaning services to multiple businesses
  • Negotiated annual cleaning contracts up to $100K

Plant Operation Supervisor

UNITED PARCEL SERVICE
New Stanton, PA
06.2010 - 10.2013
  • Supervised production line operations with a team of 25 unionized employees
  • Shipped 150K parcels per shift in normal operations and >1MM parcels per day in peak season
  • Managed small sort, unload, metro unload, Sunday air sort, and irregular belt system functions
  • Trained and coached staff and conducted monthly performance reviews
  • Handled all scheduling, job rotation, and backup procedures
  • Worked with HR on expanding training and staff level planning
  • Decreased Workers’ Compensation costs by $50K by enforcing safety guidelines

Package Handler

UNITED PARCEL SERVICE
New Stanton, PA
09.2009 - 06.2010
  • Consistently met and exceeded performance standards
  • Built relationships with internal and external clients

Education

Master of Business Administration - International Business

Point Park University
Pittsburgh, PA
08-2015

Bachelor of Science - Business Management

California University of Pennsylvania
California, PA
08-2012

Associate of Science - Business Management and Real Estate

Westmoreland County Community College
Youngwood, PA

Developing a Client Centric Attitude -

Dale Carnegie Training
Pittsburgh, PA

Leadership Training for Armada Managers -

Dale Carnegie Training
Pittsburgh, PA

Microsoft Office Excel Level 1 & 2 -

New Horizons Computer Learning Center
Pittsburgh, PA

Real Estate Management Certification -

Westmoreland County Community College
Youngwood, PA

Skills

  • Supply Chain Management
  • Resource Allocation Management
  • Problem Solving
  • Budgeting
  • Skill Development Coaching
  • Organization
  • Relationship Development
  • Proficient Written and Verbal Communication
  • Transportation Management Software
  • Process Improvement
  • Thrive in Fast-Paced Environments
  • Oversight/Auditing

Certification

  • Developing a Client Centric Attitude, Dale Carnegie Training, Pittsburgh, PA
  • Leadership Training for Armada Managers, Dale Carnegie Training, Pittsburgh, PA
  • Microsoft Office Excel Level 1 & 2, New Horizons Computer Learning Center, Pittsburgh, PA
  • Real Estate Management Certification, Westmoreland County Community College, Youngwood, PA

Timeline

Area Manager II

Amazon
11.2020 - Current

Transportation Operations Supply Chain Manager

ARMADA
11.2017 - 11.2024

Third Shift Assistant Manager

ARMADA
03.2016 - 11.2017

Senior Weekend Supply Chain Coordinator

ARMADA
06.2014 - 03.2016

Weekend Supply Chain Coordinator

ARMADA
12.2012 - 06.2014

Plant Operation Supervisor

UNITED PARCEL SERVICE
06.2010 - 10.2013

Package Handler

UNITED PARCEL SERVICE
09.2009 - 06.2010

Co-Owner

WILLIAMS CLEANING
06.1995 - 12.2013

Master of Business Administration - International Business

Point Park University

Bachelor of Science - Business Management

California University of Pennsylvania

Associate of Science - Business Management and Real Estate

Westmoreland County Community College

Developing a Client Centric Attitude -

Dale Carnegie Training

Leadership Training for Armada Managers -

Dale Carnegie Training

Microsoft Office Excel Level 1 & 2 -

New Horizons Computer Learning Center

Real Estate Management Certification -

Westmoreland County Community College

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