Maurice Williams
Indianapolis,IN
Overview
18
18
years of professional experience
Work History
Customer Service Logistics Coordinator
RYDER LOGISTICS
Spring Hill, TN
12.2016 - 12.2024
- Track and trace inbound/outbound shipments of parts through LMS system and Active Aero expedites for General Motors assembly plant
- Verify material by processing ASNs in MGO data base to ensure coverage
- Proof of Delivery
- Over, short, and damaged shipment issues
- Build rapport with dock personnel, suppliers, carriers, etc
- Perform general office duties, such as answering phones, emails, filling, etc
- Arranges in-plant transfer of materials to meet production schedules.
- Compiles and maintains manual or computerized records, such as material inventory, in-process production reports, and status and location of materials.
- Evaluates, records, and responds to additional/special service requests (i.e
- Lift-gate, inside delivery, etc.)
Transportation Coordinator
GEODIS LOGISTICS LLC
Brentwood, TN
10.2016 - 12.2021
- Maintains a good working relationship with customers by responding to and filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
- Refers service or billing issues to designated departments for investigation
- Processes and inputs customer orders and receipts within the TMS, Mercury Gate
- Generates all related paperwork and necessary information required for customer orders
- Tracks/traces orders using TMS and Online Tracking Websites
- Communicates any discrepancies found during track/trace to account owner
- Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
- Maintains current and accurate procedure material which details the processing requirements for each account Prepares reports concerning customer services activities
- Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
Transportation warehouse clerk
LOGISTICS INSIGHT CORPORATION
Smyrna, TN
08.2016 - 12.2016
- Processing inbound and outbound driver paperwork
- Answering phones
- Data entry, scanning, and imaging of documents
- Running reports as required
- Auditing documents for accuracy
- All general office tasks as required
Customer service rep / fax agent
FINISHMASTER INC
Indianapolis, IN
01.2015 - 07.2016
- Servicing customer calls for automotive paint and parts.
- Interacting with customers and verifying accounts for better service.
- Entering and billing customer orders via fax and emails for various accounts.
- Providing technical assistance to customer issues.
- Solving customer conflicts with positive resolutions in a professional manner.
- Calculating profit margins and mark ups for account managers.
Production Technician, Yates Services, System Two Paint Blackout
NISSAN MOTOR COMPANY
Smyrna, TN
08.2012 - 12.2014
- Maintain quality in installation of parts at Nissan.
- Support team leader in making sure all tools and supplies are stocked for the team for production.
- Working with other departments when staffing changes arise.
- Assist other team members when they are behind on work and my area is ahead schedule.
- Working with team members on 5s to follow and keep safe working environment.
Co Manager/ Store Manager
KROGER'S MID-SOUTH
Nashville, TN
02.2007 - 08.2012
- Successfully completed management-training program.
- Working knowledge of operating statement and forecasting budget.
- Focusing on customer service and loyalty.
- Managing associates to achieve a high-level of customer service and accountability.
- Building rapport with associates and local community.
- Achieve or exceed division sales growth expectations with a goal of 5%.
- Merchandise sales floor to increase increment sales.
- Recruiting, interviewing, and hiring employees to decrease turn over rate.
- Using RF handheld scan gun to create orders and maintain inventory levels.
- Using electric power jack and forklift to unload tonnage, P.I.T certified.
- Manage shrink to meet division goals and all controllable expenses.
- Manage safety requirements including customer and employee accidents with a goal of zero accidents, 5s certified.
Education
BACHELOR OF SCIENCE - HEALTH AND HUMAN PERFORMANCE
The University of Tennessee At Martin
TN05-2005
Skills
- BILLING
- DATA ENTRY
- LOGISTICS
- LOGISTICS MANAGEMENT
- LMS
- Inventory
- Excel
- Shipping
- Management
- Supply Chain
- ERP Systems
- 5S
- Oracle
- SAP
- Process Improvement
Additional Information
Microsoft words, office, excel, oracle one software, cics software, power point, data entry, billing, mercury gate, track and trace, Logistics Management Suite (LMS), MGO web based
Timeline
Customer Service Logistics Coordinator
RYDER LOGISTICS
12.2016 - 12.2024
Transportation Coordinator
GEODIS LOGISTICS LLC
10.2016 - 12.2021
Transportation warehouse clerk
LOGISTICS INSIGHT CORPORATION
08.2016 - 12.2016
Customer service rep / fax agent
FINISHMASTER INC
01.2015 - 07.2016
Production Technician, Yates Services, System Two Paint Blackout
NISSAN MOTOR COMPANY
08.2012 - 12.2014
Co Manager/ Store Manager
KROGER'S MID-SOUTH
02.2007 - 08.2012
BACHELOR OF SCIENCE - HEALTH AND HUMAN PERFORMANCE
The University of Tennessee At Martin
Similar Profiles
JACOB ORNELASJACOB ORNELAS
Inventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway LogisticsInventory Control /Lead/ Warehouse Supervisor at Ryder Logistics/ Threeway Logistics
Brian KuhlmanBrian Kuhlman
Driver at Ryder LogisticsDriver at Ryder Logistics
LIZYARY TORRESLIZYARY TORRES
Warehouse Supervisor at Ryder LogisticsWarehouse Supervisor at Ryder Logistics
Derik CraysDerik Crays
Logistics Team Lead at Ryder LogisticsLogistics Team Lead at Ryder Logistics
Kara RuskKara Rusk
Elementary Teacher, Grades 1st and 2nd at HIGHLANDS LATIN SCHOOLElementary Teacher, Grades 1st and 2nd at HIGHLANDS LATIN SCHOOL