Maurice W. Kaiser, III
Summary
Dedicated Healthcare Professional with a 27-year record of progressive and proven leadership in non-profit and for-profit organizations to include union environments. Passion includes having executive responsibility and accountability for quality and safety provided to every patient, every time. Major contributions include successful focus on changing cultures, standardizing processes and driving increased revenue while building high reliable organizations. An expert in regulatory requirements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. Consultant - Care Transformation
Ovation Healthcare
04.2022 - Current
- Company Overview: Cook County Health
- Lead regulatory compliance, achieving adherence to key standards and enhancing organizational excellence
- Provided expert guidance on Joint Commission compliance, optimizing organizational efficiency and patient safety
- Build client quality infrastructures, driving operational improvements and business performance
- Identify and implement business enhancement strategies, leading to significant gains
- Advance client initiatives by synthesizing feedback and optimizing outcomes
- Analyze data for monitoring and reporting, enhancing strategic decision-making
- Coordinate internal and external teams, ensuring project alignment with strategic goals
- Establish record-keeping for transparency and accountability in methodologies
- Develop client documentation and training materials, improving operational capabilities
- Cook County Health
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Chief Nursing Officer
Summit Behavioral Health
07.2021 - 04.2022
- Company Overview: Waypoint Recovery Center
- Manage a 16-bed inpatient detox and 40 bed residential drug recovery center, overseeing all operational aspects
- Lead nursing and recovery teams to ensure high care standards and enhance overall operational efficiency
- Act as primary lead for patient crisis intervention, enhancing patient safety and outcomes
- Elevated staff retention from 43% to 78% within six months through strategic engagement and support initiatives
- Developed a patient satisfaction survey and follow-up program, improving engagement and feedback mechanisms
- Implemented The Joint Commission standards for quality and safety, boosting compliance and patient care
- Reduced early patient departures/AMA by 30% by implementing patient-centric care plans and improving communication
- Eliminated the need for external agency staffing, cutting labor costs by 30% through effective workforce management
- Spearheaded the certification process for Narcan distribution, expanding the center's service offerings
- Waypoint Recovery Center
- Designed and implemented standards of care for nursing and patient care.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Assisted with preparation of budget and expense reports.
- Implemented innovative solutions to address staffing challenges, reducing nurse turnover rates.
- Optimized workflow processes by integrating advanced technology systems into daily operations.
Director of Operations
Fresenius Medical Care North America
07.2018 - 07.2021
- Company Overview: Regional Director of Operations
- Boosted patient retention to 84% and quality by 20% across 10 facilities by enhancing service, care, and fiscal management
- Enhanced operations for superior patient care and dialysis services, meeting regulatory and corporate standards
- Oversaw 15 facility directors and 300 employees, serving up to 700 patients through effective healthcare management
- Provided leadership to management teams, fostering collaboration and surpassing company objectives
- Attained optimal Facility Management Services (FMS) standards through robust quality initiatives and actionable plans
- Led the operation of up to 15 compliant outpatient clinics, including opening 3 new clinics without deficiencies
- Oversaw collective management of $150M in clinical budgets for efficiency and compliance with regulations/corporate standards
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Compliance and Quality Manager
Qualivis Staffing and Recruiting
01.2016 - 07.2018
- Company Overview: South Carolina Hospital Association Division
- Created a web-based RFP and MSP platform, enhancing process efficiency/vendor relations through strategic software enhancements
- Established a grading system for categorizing agencies, ensuring superior quality and compliance standards across operations
- Partnered with data analysts to enhance reports on usage, volume, Certificates of Insurance (COIs), and improving quality
- Conducted compliance audits and led negotiations for proposals and rate adjustments, aligning with business goals
- Expanded staffing solutions to encompass temporary-to-full-time, international staffing, and locum tenens services
- Optimized staffing across Idaho, Kentucky, and North Carolina, improving regional service delivery
- Oversaw and conducted onsite compliance evaluations for more than 150 staffing agencies
- South Carolina Hospital Association Division
Director, Dialysis Access Institute
The Regional Medical Center
01.2007 - 01.2016
- Company Overview: Orangeburg, SC
- Managed a $40M budget for the Dialysis Access Institute, driving healthcare innovation
- Reduced supply expenses by $300K annually, boosting operational efficiency and patient care
- Pioneered a free-standing vascular access facility, enhancing specialized patient care through effective collaboration
- Led physician training for ASDIN certification, advancing their expertise in diagnostic and interventional nephrology
- Revolutionized surgical safety protocols, minimizing the risks of injury and wrong-site surgery, enhancing patient safety
- Ensured compliance with quality assurance and Joint Commission standards, strengthening healthcare excellence
- Raised patient care standards by overseeing medical personnel's training in dialysis access procedures
- Advocated for and secured the Certificate of Need for the facility through leadership in healthcare provisioning
- Implemented a LEAN KANBAN inventory management approach, reducing inventory expenses by 28%
- Collaborated with device representatives and the company to establish a graduated rebate program for medical devices
- Orangeburg, SC
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Facility Director
National Renal Alliance
01.2004 - 01.2007
Facility Director
Gambro Healthcare
01.2002 - 01.2004
Director of Surgical Services and Dialysis
Bamberg County Hospital
06.1998 - 01.2002
Education
Master of Science - Nursing with Focus on Leadership, Management, and Research
Walden University
Minneapolis, MN02-2015
Bachelor of Science - Nursing
University of South Carolina-Upstate
Spartanburg, SC08-2010
Associates Degree - Nursing
Orangeburg-Calhoun Technical College
Orangeburg, SC06-1998
Skills
- Clinical Excellence & Service Delivery
- Quality Control & Improvement
- Patient Care Enhancement
- Staff Training & Development
- Healthcare Operations Management
- Strategic Leadership & Staff Engagement
- Managed Service Provider platforms (MSP)
- Throughput Assessment & Efficacy
- End Stage Renal Disease
- Regulatory Compliance
- Cost-Reduction Strategies
- Team Leadership & Mentoring
- Project management
- Operations management
- Lean six sigma
Accomplishments
- Lead rapid cycle margin improvement initiatives, business model redesigns and clinical transformations.
- Numerous successful Surgical Services throughput work and Emergency Department throughput work using LEAN and Six Sigma tools and techniques.
- Planning, Developing and Implementing Standardized Work within every department, both acute and ambulatory healthcare facilities.
- Operationally successful in managing patient and support care services in both not for profit and for profit healthcare systems.
- Star transformation work in healthcare systems throughout the country.
- Facilitate Strategic planning for healthcare systems throughout the United States.
- Successful in building new relationships and business with a variety of customers
- Expert, State and Federal Rules and Regulations.
- Contract negotiation skills and project management.
- Facilitated the growth of business thus producing substantial revenues to qualify for HUD loan to build a replacement hospital.
- Planned and Designed a replacement hospital.
- Dynamic Healthcare Speaker throughout the United States
Certification
- ServSafe Manager, ServSafe, 02/01/23, 23207746
- Registered Nurse, State of South Carolina, Nurse Licensure and Certification Examinations (NCLEX)
- Notary Public, State of South Carolina
- Certified Nephrology Nurse, American Nephrology Nurses Association (ANNA)
- Facility Certification, American Society of Diagnostic and Interventional Nephrology (ASDIN)
Affiliations
- Sigma Theta Tau, National Honor Society for Nurses
- American Nephrology Nurses Association
- American Society of Diagnostic and Interventional Nephrology
Awards
- Gold Excellence in Anemia Management Award, Amgen
- Gambro's Growth Award
- Abbott's Excellence in Osteodystrophy Award
Timeline
Sr. Consultant - Care Transformation
Ovation Healthcare
04.2022 - Current
Chief Nursing Officer
Summit Behavioral Health
07.2021 - 04.2022
Director of Operations
Fresenius Medical Care North America
07.2018 - 07.2021
Compliance and Quality Manager
Qualivis Staffing and Recruiting
01.2016 - 07.2018
Director, Dialysis Access Institute
The Regional Medical Center
01.2007 - 01.2016
Facility Director
National Renal Alliance
01.2004 - 01.2007
Facility Director
Gambro Healthcare
01.2002 - 01.2004
Director of Surgical Services and Dialysis
Bamberg County Hospital
06.1998 - 01.2002
Master of Science - Nursing with Focus on Leadership, Management, and Research
Walden University
Bachelor of Science - Nursing
University of South Carolina-Upstate
Associates Degree - Nursing
Orangeburg-Calhoun Technical College
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