Justavis Brooks
Richmond,VA
Summary
Proactive and meticulous Manager with over 4 years of experience in customer service. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations
01.2023 - Current
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by 31% by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Service Manager
Bridgestone Retail operations
07.2019 - 01.2023
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and generate over 400k in profit per year.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Target
05.2014 - 07.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Benefits Specialist
Aflac
02.2018 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Arts (B.A -
Mary Baldwin College
Staunton, VASkills
- Customer Service Management
- Client Relations
- Client service optimization
- Strategic Planning
- Performance Tracking
- CRM proficiency
- Staff Development
- Operations Management
- Business Analytics
Timeline
Store Manager
Bridgestone Retail Operations
01.2023 - Current
Service Manager
Bridgestone Retail operations
07.2019 - 01.2023
Benefits Specialist
Aflac
02.2018 - 06.2019
Sales Associate
Target
05.2014 - 07.2019
Bachelor of Arts (B.A -
Mary Baldwin College