Maurice A. Campbell
Professional Sales Executive
Lansdowne,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
Work History
Sales Executive - Key Accounts
AT&T
Philadelphia, PA
02.2022 - Current
- Proactively generate sales within assigned verticals and territories, identifying solutions to meet new customer needs for AT&T products, services, and solutions
- Initiate customer contacts and visits to present the organization's entire product and service line, demonstrating comprehensive knowledge
- Collaborate with prospective clients to understand their business needs, priorities, and strategies, delivering value-added business solutions
- Employ consultative selling techniques to successfully close complex sales, leveraging industry knowledge and applications
- Maintain strong working knowledge of AT&T's entire product line and utilize expertise to identify and close opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Built and maintained strong client relationships to drive business growth.
- Analyzed key competitors to respond to competitive threats.
Retail Store Sales Manager
AT&T Mobility
Springfield, PA
03.2019 - 01.2022
- MANAGE THE DAILY OPERATIONS OF A NATIONAL CORPORATE OWNED RETAIL WIRELESS STORE
- SUCCESSFULLY MANAGED THE DAILY OPERATIONS OF A NATIONAL CORPORATE-OWNED RETAIL WIRELESS STORE, ACHIEVING AND SURPASSING
- SALES GOALS AND SERVICE PERFORMANCE REQUIREMENTS
- FOSTERED A POSITIVE STORE CULTURE FOR EMPLOYEES AND CUSTOMERS, LEADING TO HIGH LEVELS OF EMPLOYEE SATISFACTION AND CUSTOMER
- LOYALTY
- RECRUITED, TRAINED, AND DEVELOPED HIGH-PERFORMING SALES ADVOCATES, FOSTERING A DYNAMIC AND MOTIVATED TEAM
- ANALYZED DAILY, WEEKLY, AND MONTHLY REPORTS TO IDENTIFY PERFORMANCE GAPS, IMPLEMENTING APPROPRIATE ACTIONS FOR
- IMPROVEMENT
- RESOLVED CUSTOMER ISSUES PROMPTLY, ENSURING EXCEPTIONAL CUSTOMER EXPERIENCES AND SATISFACTION.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Created employee schedules to align coverage with forecasted demands.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Store Manager
AT&T
Philadelphia, PA
08.2017 - 04.2019
- Demonstrated a strong sales acumen while selling all AT&T products and meeting store goals, creating personalized customer experiences
- Assisted the Store Manager in coordinating store goals and needs, contributing to overall success
- Efficiently managed contracts, payments, orders, and accessories, providing seamless transactions for customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
RETAIL SALES CONSULTANT
AT&T Mobility
Philadelphia, PA
08.2015 - 08.2017
- Utilized expert product knowledge to sell AT&T products and services, consistently meeting store goals
- Provided exceptional customer experiences by understanding and fulfilling individual customer needs
- Assisted the Store Manager in achieving store targets and objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed and established business accounts with 50 individuals.
RESIDENTIAL SECURITY TECHNICIAN
MASTEC
Bellmawr, NJ
03.2014 - 07.2015
- Install and troubleshoot AT&T Digital LifeTM security systems in residential homes
- Delivered excellent customer service during installation and consulted with customers for on-the-field sales
- Thoroughly reviewed system functionality post-installation to ensure optimal performance.
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
RESIDENTIAL TELECOMMUNICATIONS TECHNICIAN
CABLENET
King of Prussia, PA
05.2011 - 03.2014
- Performed comprehensive cable installations adhering to OSHA Telecommunications Safety Standards
- Troubleshoot RF, data, and telephony issues, ensuring seamless communication services for customers
- Managed all paperwork associated with installations, including inventory and billing information.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
Education
High School Diploma -
George Washington High School
Philadelphia, PA 09.2000 - 06.2004
Telecommunications - Telecommunications
NCTI Jones Certified
Philadelphia, PA 05.2012 - 08.2023
Business Communications
Community College of Philadelphia
Philadelphia, PA 06.2023 - Current
Skills
Skills & AbilitiesProficient in payments and returns, and merchandise exchangesSkilled in conflict resolution and adept at resolving customer issuesTechnologically proficient with a keen eye for detailStrong track record of outstanding customer service and accurate money handling
Key account management
Sales program creation
High-impact proposal presentation
IT support
Consultative selling
Services optimization
Customer rapport
Territory Management
Account development
Business Development
Timeline
Business Communications
Community College of Philadelphia
06.2023 - Current
Sales Executive - Key Accounts
AT&T
02.2022 - Current
Retail Store Sales Manager
AT&T Mobility
03.2019 - 01.2022
Assistant Store Manager
AT&T
08.2017 - 04.2019
RETAIL SALES CONSULTANT
AT&T Mobility
08.2015 - 08.2017
RESIDENTIAL SECURITY TECHNICIAN
MASTEC
03.2014 - 07.2015
Telecommunications - Telecommunications
NCTI Jones Certified
05.2012 - 08.2023
RESIDENTIAL TELECOMMUNICATIONS TECHNICIAN
CABLENET
05.2011 - 03.2014
High School Diploma -
George Washington High School
09.2000 - 06.2004