Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mauricea Combs

Dallas,TX

Summary

Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at Fiesta Mart LLC. Expert in POS Systems and exceptional in customer service, achieving significant improvements in customer satisfaction. Skilled in leveraging consultative sales techniques and problem-solving abilities to exceed business objectives. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Cashier

Fiesta Mart LLC
05.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Patient Care Coordinator

Walmart Mail Order Pharmacy
11.2023 - 04.2024
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Engaged with patients to provide critical information.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.

Customer Service Representative

Spec's Liquor
12.2019 - 10.2023
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Social Media Specialist

AT&T
01.2020 - 07.2022
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Utilized specialized software to capture and process data.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.

Education

High School Diploma -

A. Maceo Smith HS
Dallas, TX

Skills

  • Returns processing
  • POS Systems
  • Payment Collection
  • Customer Assistance
  • Customer Service
  • Payment Processing
  • Daily Reporting
  • Liquor regulations and compliance
  • Guest inquiries
  • Proficient in [Software]
  • Issue Resolution
  • Order Taking
  • Order Verification
  • Written and verbal communication
  • Data Entry
  • Consultative Sales
  • Paperwork Processing
  • Account updating
  • Information Security
  • Data Collection
  • Call Management
  • Product Knowledge
  • Complaint resolution
  • Follow-up skills
  • Problem-solving abilities
  • Call Center Operations
  • Microsoft Outlook
  • [Software] CRM system proficiency
  • Microsoft PowerPoint
  • Spreadsheets
  • Computer Proficiency
  • Call center experience
  • Problem Resolution
  • Microsoft Excel
  • Recordkeeping strengths
  • Delivery Scheduling
  • Reading Comprehension
  • Filing
  • Customer Education
  • Order Processing
  • Research
  • Active Listening
  • Order Fulfillment
  • Prioritization
  • Customer Relations
  • Live chat support
  • Route Management

Timeline

Cashier

Fiesta Mart LLC
05.2024 - Current

Patient Care Coordinator

Walmart Mail Order Pharmacy
11.2023 - 04.2024

Social Media Specialist

AT&T
01.2020 - 07.2022

Customer Service Representative

Spec's Liquor
12.2019 - 10.2023

High School Diploma -

A. Maceo Smith HS

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Mauricea Combs