Award-Winning, Result-Oriented Leader in Sales and Operations. Client Account Director with a proven track record in Real Estate, IT Product Sales, and Account Management. Seeking to leverage technical expertise and leadership skills to drive business growth and cultivate lasting client relationships in a dynamic and challenging environment.
Overview
7
7
years of professional experience
Work History
Director of Operations
Capital Property Resources
Nashville, TN
01.2022 - Current
Build and maintain strong relationships with key stakeholders and clients to identify and capitalize on new business opportunities.
Lead a team of account managers and contractors to ensure exceptional client service and satisfaction.
Cross-sold additional products and services to increase profitability within accounts.
Spearheaded sales initiatives to achieve quarterly and annual revenue targets.
Analyze market trends and competitor activities to enhance product positioning and market penetration.
Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
Support sales team members to drive growth and development.
Coach, develop and motivate team to achieve revenue goals.
Sr. Sales Consultant
Meritage Homes Corp
Nashville, Tennessee
12.2019 - 01.2022
Engaged weekly with management teams, construction contractors and clients to communicate and evaluate project status results.
Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
Compiled listings of new developments and met with clients on location to highlight area features that satisfy home-buying needs.
Communicated with clients to determine property needs and budget constraints.
Prepared representation contracts, purchase agreements and closing statements.
Met and exceeded sales goals on a monthly basis and Multiple Award Winner on a Record-Breaking Sales Team.
Identified potential buyers through cold calling.
Real Estate Professional
Benchmark Realty LLC
Nashville, Tennessee
10.2018 - 12.2019
Conducted sales development with lenders, realtors, mortgage companies, buyers and sellers.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Managed real estate transactions from initiation to closing.
Managed sales pipeline by actively following up with prospects and hot leads.
Presented properties to potential buyers to address questions or concerns.
Coordinated appointments with prospective buyers to showcase houses and plots.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
Advised prospective clients on current market activities and optimal buying or selling choices.
Generated lists for potential property buyers, compatible with budgets and needs.
Sr. B2B Account Director
Service Source
Nashville, Tennessee
09.2016 - 08.2018
Organized account management team of 35 by setting departmental objectives and developing strategy and budget to achieve goals.
Grew customer base by 125% through strategic marketing and acquisition sales methods.
Strengthened business relationships by serving as point of contact for customers and meeting with key accounts to assess satisfaction with service and resolve conflicts.
Established and enforced sales goals to boost team success.
Developed briefs and pitches for customer projects by utilizing business skills and marketing knowledge.
Cross-sold additional products and services to increase profitability within accounts.
Represented company at conferences, trade shows and customer locations, answering questions about corporate products and services.
Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
Worked closely with executive team to outline company goals and transfer goals to account holders.
Efficiently communicated with account holders about payment changes and product updates.
Mulitiple Award Winner in various sales categories as a Team Leader and Representative.
Implemented effective sales strategies and conducted regular performance evaluations to optimize team productivity.
Cultivated strong relationships with key clients and partners, leading to long-term business partnerships and increased market share.
Developed and implemented strategic plans to drive sales and revenue growth within the IT services division.
Education
Some College (No Degree) - Business Communications
Tennessee State University
Nashville, TN
Some College (No Degree) - Marketing Management and Research
Fresno State University
Fresno, CA
Skills
Excellent Verbal and Written Communication
Market Trend Analysis
Sales Management
Relationship Building and Retention
Product and Service Promotion
Sales Statistics Analysis
Business Objective Analysis
Direct Sales/Marketing
Presentations and Public Speaking
Territory Management
Operations Management
Salesforce Software
Timeline
Director of Operations
Capital Property Resources
01.2022 - Current
Sr. Sales Consultant
Meritage Homes Corp
12.2019 - 01.2022
Real Estate Professional
Benchmark Realty LLC
10.2018 - 12.2019
Sr. B2B Account Director
Service Source
09.2016 - 08.2018
Some College (No Degree) - Business Communications
Tennessee State University
Some College (No Degree) - Marketing Management and Research
Fresno State University
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