Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maurice Brown

Plant City,FL

Summary

Professional with strong background in behavioral sciences and commitment to improving individual outcomes. Skilled in data-driven assessment, intervention planning, and behavior modification techniques. Effective team collaborator and adaptable to changing needs, ensuring goals are met efficiently. Recognized for problem-solving abilities, empathy, and excellent communication skills.

Overview

23
23
years of professional experience

Work History

Behavioral Specialist / Appointment Transporter

Lakeside Neurologic
11.2019 - Current
  • Responsibilities Transporting clients utilizing company vehicle in a professional manner
  • Operating vehicle in a safe manner to include parking the vehicle and pulling into/out of temporary loading/unloading areas
  • Assisting clients in getting onto the vehicle and safely inside of their respective destination
  • Utilizing smart mobile technology to interact with dispatching staff to obtain client trip schedules, report the time of passenger pick ups and drop offs, as well as any changes to schedule or traffic delays
  • Notifying the Doctor office if necessary of late arrivals
  • Reporting any incidents or accidents to the supervisor
  • Completing daily vehicle pre-trip and post-trip inspections
  • Observing and assessing Clients behavior, Developing and implementing treatment plans to address behavioral issues
  • Supporting Clients throughout the treatment process
  • Promote a calm, friendly and cooperative atmosphere within the facility and with the residents
  • Encourage Resident participating in programs and activities; building rapports with residents in a professional manner
  • Liaison between programs, case managers and other imperative departments
  • Observe and monitor resident’s behavior; advise clinical or case managers accordingly through proper protocol
  • Assist, conduct and support the promotion of a clean, orderly and healthy environment at all times
  • Maintain a clean, efficient, and professional work station at all times
  • Conduct daily room inspections for cleanliness
  • Conduct nightly bed checks to ensure all residents are accounted for
  • Clean and turnover vacant rooms after residents discharge from program
  • Report any damages to facility property in a timely manner using the Operation/IT reporting system



Senior Customer Service Representative

Kohl's Corp Office
08.2007 - 02.2024
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Processed, scheduled and executed customer orders for new and established customers.

Lead Route Driver/ Yard Manager

Toi Toi USA
09.2022 - 10.2023
  • Perform pre-trip and post-trip vehicle inspections
  • Maintains truck logs according to state and federal regulations
  • Operate service truck on designated route to work sites based on routing information
  • Forklift driving for moving, loading and unloading
  • Pulled Trailers when needed
  • Maintain contact with dispatch and supervisor to receive additional instructions or changes to work day
  • Service portable restrooms, holding tanks, sinks, trailers, located at work sites by following the company’s route driver guidelines
  • Stock paper products, hand sanitizer, soap, in all units being serviced
  • Clean interior and exterior of units and add deodorizer solution to portable restroom units
  • Maintain truck logs according to state and federal regulations
  • Follow all established safety rules & regulations
  • Communicate frequently with customers and job superintendents to ensure service level meets, or exceeds their expectations
  • Observe the liquid level in the tank to determine if it is above the outlet
  • Remove waste to within two inches of the tank bottom

Route Service Driver

United Site Services
06.2021 - 09.2022
  • Perform pre-trip and post-trip vehicle inspections
  • Perform basic service truck driving functions in accordance with USS and DOT requirements
  • Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries
  • Pulled Trailers when needed
  • Conduct portable toilets servicing to USS 8 point service standard
  • Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard
  • Forklift driving for moving, loading and unloading
  • Remove waste to within two inches of the tank bottom
  • Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible
  • Maintains truck logs according to state and federal regulations
  • Clean interior and exterior of units and add chemical solution to portable units
  • Observe the liquid level in the tank to determine if it is above the outlet

Therapeutic Security Tech, Florida Civil Commitment Center
01.2019 - 11.2021
  • Maintained security and order within the facility, ensuring the safety of staff and residents
  • Conducted regular patrols, inspections, and searches to prevent the introduction of contraband
  • Resolved conflicts and incidents using appropriate intervention techniques
  • Collaborated with Therapeutic Security Techs and staff to maintain a secure and rehabilitative environment
  • Implemented and enforced institutional rules and regulations resulting in a reduction in residents misconduct incidents by 20%
  • Conducted thorough searches and inspections, resulting in the discovery and confiscation of contraband items, ensuring the safety of staff and residents
  • Effectively managed crisis situations, de-escalating conflicts and ensuring the safety and well-being of all individuals involved
  • Collaborated with a team of Therapeutic Security Techs and staff to maintain a secure and rehabilitative environment
  • Documented incidents, maintained accurate logs, and completed necessary reports in compliance with departmental policies and procedures
  • Custody levels: Close, Minimum
  • Sexual Offenders Population: Males
  • Sexual Offenders, Violent Sexual Predators, lifers, Detainees

Loss Prevention Officer

U.S. Security Associates Inc
08.2018 - 01.2020
  • Conducting vehicle and foot patrols on Home Shopping Network properties
  • Controlling access to restricted areas
  • Opening and securing doors, gates, and buildings
  • Monitoring closed-circuit television (CCTV) equipment
  • Operating vehicle and handheld radios
  • Providing professional customer service to employees and visitors
  • Responding to emergencies independently or in a team as directed
  • Ability to complete official and unofficial reports
  • Managing vehicle and pedestrian traffic through check points, parking areas
  • Assisting with VIP visitors on property

Detention Counselor

Capital District Secure Detention Facility
07.2017 - 08.2018
  • Ensures the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues
  • Uses security and emergency equipment to ensure the safety and security of detained youth and facility
  • Process admissions, which includes supervising and searching detained youth
  • Prepares detained youth for court appearances, transports and escorts detained youth to medical, criminal justice, social services and judicial facilities as needed according to departmental and facility policy and procedures
  • Inspects facility, detained youth, visitors and packages delivered to the facility, as well as conduct searches related to safety and security to include but not limited to vehicles, facilities, property and person for contraband, health hazards, safety and security violations
  • Writes reports and prepare required records regarding incidents, detained youth movement and noteworthy information and ensures the documentation of all violations of facility operating procedures, rules and regulations and state and federal statutes
  • Ensure the inspection and maintenance of sanitary conditions of the facility
  • Instructs detained youth in housekeeping sanitation responsibilities and personal hygiene
  • Ensure that detained youth’s services and programming are in compliance with DJJ and court orders, regulations, departmental policies and procedures and Quality Improvement standards
  • Supervises youth in all activities and maintain control of detained youth by giving directives, counseling and/or utilizing appropriate level of verbal or physical use of Protective Action Response as needed to properly control detained youth in accordance with departmental an d facility policy and procedure
  • Initiates and maintain detained youth counts as directed by departmental and facility operating procedures and policy
  • Completes 10-minute checks, 5-minute check or Constant Sight and Uninterrupted Sound Supervision for every detained youth confined to room confinement or designated as suicidal
  • Detention custody levels: Close, Minimum, Maximum
  • Detention population: males, juvenile delinquents, juvenile offenders, arson, gang affiliation, sexual offenders, lifers, drug/alcohol dependents, and mental disorders, mentally ill

Truck Driver

LBF Express LLC
07.2017 - 08.2018
  • Complete pre and post-trip safety inspections, recording and reporting any defects and malfunctions
  • Safely drive trucks to customers and meet scheduled customer delivery times
  • Carefully unload products with a pallet jack and place in designated customer storage areas
  • Verify accuracy of delivery with customers and obtain proper signatures
  • Handle collections and payments from customers when applicable
  • Professionally perform customer service responsibilities to enhance our client experience
  • Verify contents of inventory loads against shipping papers
  • Communicate customer complaints, requests, and feedback to company management.

Port Security Officer

U.S. Security Associates Inc
10.2016 - 07.2017
  • Operated closed circuit television and communication systems, maintain surveillance of access points to monitor and control access of people and vehicles onto restricted areas
  • Provide assistance and instruction to persons requesting access, or those not familiar with access control procedures
  • Monitor alarms associated with the ID/Access Control System and responds to Access Control Alarms in the terminal and on the airfield
  • Stationed at perimeter and interior access control gates to control access onto port
  • Verify required credentials of those requesting access and report suspicious or unusual occurrences to the supervisor, Tampa Port Authority Maritime Security
  • Conduct routine and special security inspections of restricted access areas
  • Perform routine tests and preventive maintenance on Access Control System card readers and ensures all equipment is functional, including document and report all discrepancies, performs follow- up inspections
  • Operate basic security equipment, including x-ray machines, walkthrough metal detectors, handheld metal detectors and at screening checkpoints, and conduct visual searches and pat-down searches of an employee and accessible property as required
  • Issued visitor's badges, Vehicle Under Escort signs, and coordinates escort for personnel and ground vehicles requesting access on official business and ensure procedures are maintained while operating in restricted areas
  • Maintain a variety of written and electronic documentation of daily activities
  • Documents security violations when observed for follow-up by Security Coordinator.

Correctional Officer Trainee

Avon Park Correctional Institution
07.2016 - 10.2016
  • Maintained safety and security of facility and inmates
  • Maintained composure in stressful circumstances
  • Regular head counts of inmates within a section
  • Monitor inmate behaviour and report unusual activity to ensure safety and security
  • Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
  • Oversaw visitation between outside visitors and inmates
  • Assist other Correctional Officers with management of inmates
  • Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items
  • Manage confrontational situations as they arise to maintain security
  • Write regular reports of activities

Production Technician Supervisor

Bilinski Sausage Manufacturing Co
04.2014 - 07.2016
  • Operate and monitor food processing equipment, such as mixers, blenders, ovens, and packaging machines, to ensure the efficient and safe production of food products
  • Maintain accurate records and logs as required
  • Maintain equipment and area cleanliness to ensure compliance with all USDA ORGANIC standards
  • Maintain proper safety conditions of the area including immediately correcting or reporting safety and quality issues to your supervisor
  • Stay updated on industry trends, regulations, and best practices related to food processing to maintain knowledge and skills relevant to the role
  • Conduct regular inspections and maintenance of machinery and equipment to identify and address any malfunctions or issues that may affect production
  • Collaborate with other team members, such as quality assurance personnel and production supervisors, to troubleshoot issues and improve production processes
  • Follow established protocols for waste management, including the proper handling and disposal of waste materials generated during the production process
  • Monitor and control the temperature, pressure, and other variables during the food processing process to ensure product consistency and quality
  • Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
  • Measure and report the effectiveness of warehousing activities and employees performance
  • Organize and maintain inventory and storage area
  • Ensure shipments’ and inventory transactions’ accuracy
  • Communicate job expectations and coach employees
  • Determine staffing levels and assign workload
  • Interface with customers to answer questions or solve problems
  • Maintain items record, document necessary information and utilize reports to project warehouse status
  • Identify areas of improvement and establish innovative or adjust existing work procedures and practices
  • Confer and coordinate activities with other departments.

Youth Division Aide

New York State OCFS/ Brookwood Secure Center
05.2014 - 05.2016
  • Mentoring, supervising, and directing incarcerated youth
  • Role modeling positive behaviors
  • Teaching life skills
  • Assisting teachers with classroom management
  • Transporting youth to daily activities
  • Providing crisis intervention
  • Providing youth a safe and secure environment
  • Monitoring assigned unit for safety hazards or security violations
  • Performing searches for weapons and contraband
  • Conducting visitation inspections
  • Updating logs, maintaining detailed records, and sharing information and reports
  • Juvenile custody levels: Close, Maximum
  • Juvenile population: males, juvenile delinquents, juvenile offenders, arson, gang affiliation, sexual offenders, lifers, drug/alcohol dependents, and mental disorders, mentally ill

Truck Driver

LBF Express LLC
04.2014 - 05.2016
  • Complete pre and post-trip safety inspections, recording and reporting any defects and malfunctions
  • Safely drive trucks to customers and meet scheduled customer delivery times
  • Carefully unload products with a pallet jack and place in designated customer storage areas
  • Verify accuracy of delivery with customers and obtain proper signatures
  • Handle collections and payments from customers when applicable
  • Professionally perform customer service responsibilities to enhance our client experience
  • Verify contents of inventory loads against shipping papers
  • Communicate customer complaints, requests, and feedback to company management.

Correctional Officer /Correctional Food Service Officer

Delaware County Prison
10.2011 - 04.2014
  • Maintain Security: Monitor inmates' activities, conduct routine checks, and ensure the security of the facility by enforcing rules and regulations
  • Respond promptly and effectively to any disturbances, emergencies, or security threats
  • Supervise Inmates: Maintain constant vigilance over inmates and ensure their compliance with all institutional rules and regulations
  • Conduct regular inmate counts, inspections, pat-down searches, and cell searches to prevent contraband items from entering the facility
  • Maintain Order: Promote and maintain a safe and orderly environment within the facility
  • Handle conflicts and diffuse potentially volatile situations using appropriate communication and conflict resolution techniques
  • Respond to inmate requests and concerns, providing support and guidance when necessary
  • Conduct Investigations: Conduct investigations into inmate misconduct, security breaches, and disturbances within the facility
  • Collect evidence, write detailed reports, and provide testimony when required
  • Support Rehabilitation: Encourage and support inmates' participation in educational, vocational, and counseling programs aimed at reducing recidivism
  • Provide guidance and mentorship to inmates, offering resources and opportunities for personal growth and development
  • Ensure Health and Safety: Monitor inmates' health and well-being, responding to medical emergencies and providing basic first aid when necessary
  • Follow established protocols for the distribution of medication and the prevention of communicable diseases
  • Documentation: Maintain accurate and detailed records of inmate activities, incidents, and disciplinary actions
  • Complete necessary paperwork, reports, and logs as required by the facility and regulatory agencies
  • Collaborate with Staff: Work closely with other correctional officers, jailers, and administrative staff to ensure effective communication and coordination
  • Participate in staff meetings, training sessions, and workshops to enhance job performance and maintain knowledge of current procedures and policies
  • Supervise materials and equipment used in large-scale food production and food service activities
  • Supervise cooking times and temperatures of various foods to ensure compliance with numerous regulations
  • Supervise food sanitation principals and methods to maintain standards in an institutional kitchen
  • Maintain dietary requirements for a variety of special diets and allowable substitutions for various food items found on diet menus
  • Supervise materials used in baking and cooking activities in an institutional kitchen
  • Manage food production activities to fulfill menu requirements
  • Maintain routine records regarding the food service activities
  • Maintain standards of sanitation for all areas supervised
  • Supervise and direct inmate workers in handling work assignments
  • Inmates custody levels: Close, Medium, Minimum, Maximum
  • Prison population: males, females, youth offenders, arson, gang affiliation, sexual offenders, drug/ alcohol dependent and mental disorders

Community Living Specialist

Advoserv of New Jersey
01.2004 - 07.2007
  • Manage all operations of independent living home for adults
  • Managed a team of 3 direct care staff and assisted with the training, coaching, and development of all direct care staff
  • Assisted in developing an environment where residents feel safe, supported, valued, respected, and heard by providing daily opportunities for choice making within routines and activities as well as promoting independence through appropriate levels of assistance
  • Provided individualized support plans for each resident based on their needs and preferences to ensure that they receive the highest quality of care possible
  • Ensured compliance with state regulations regarding safety practices such as fire drills/safety meetings/emergency preparedness planning etc., infection control policies & procedures (hand washing), medication administration policies & procedures (sign off sheets)
  • Assist nurses in the operation of medical equipment or provision of patient care
  • Maintained accurate documentation related to resident’s health status including but not limited to vital signs (weight, height) intake assessments (ADLs), progress notes from therapy sessions or other appointments outside the home setting
  • Residential population: adults, mentally ill, mentally challenged, males, females.

Order Selector/Forklift Operator/Loader

Forklifts Odessa
01.2002 - 03.2007
  • Read customer orders accurately
  • Locating and selecting the specific warehouse items to fulfill the customer's order
  • Operating forklifts and other warehouse machinery to stack items and prepare orders for shipping
  • Placing the prepared orders in the correct dock slips for loading onto shipping trucks
  • Performing visual inspections of orders to ensure they are correct and ready for shipment
  • Labeling order shipments correctly for easy identification
  • Applying shrink wrap to the prepared order before shipping
  • Following warehouse safety procedures for the operation of equipment, such as wearing proper clothing, safe food handling, and maintaining awareness of your surroundings and the other workers when transporting items
  • Keeping the warehouse clean and organized at all times
  • Pick, pack, check, and load products accurately on/off trailers and to/from designated areas of facility
  • Move materials around facility using pallets and crates
  • Stack loads in correct storage bays, following inventory-control instructions
  • Complete forms and handle documentation
  • Receive/process shipments
  • Pull and process customer orders
  • Stock rotation and stock replenishment
  • Inventory/Cycle counts
  • General housekeeping in the warehouse and retail area as assigned
  • Follow current good warehousing practice
  • Perform proper forklift inspections and follow forklift operating guidelines and procedures
  • Equipment Used:
  • Forklift (Counter balanced, and Order selector)
  • Pallet jack
  • Dollies
  • Standup Forklift
  • Hand and power tools

ABA Clinical Assistant

Bancroft NeuroHealth, Lindens Pediatric and Adolescent Services
04.2002 - 01.2005
  • Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements
  • Follow the prescribed behavioral skill acquisition and behavior reduction protocols
  • Follow and record data for prescribed toilet training protocols
  • Collect, record, and summarize data on observable client behavior
  • Assist with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols
  • Effectively communicate with parents and caregivers regarding client progress as instructed by the
  • Board Certified Behavior Analyst
  • Utilize safe & appropriate handing procedures when working with clients
  • Maintain client confidentiality
  • Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns with skill acquisition and behavior reduction assessments
  • Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparing client materials as instructed
  • Maintain a clean, safe, and organized work and therapy environment
  • Assume Lead Behavioral Technician responsibilities in their absence
  • Collaborate with treatment team including client, parents and caregivers, outside professionals, Lead
  • Behavioral Technician, ABA Interns, and co-workers
  • Maintain and acquire technical knowledge by attending required trainings
  • Residential population include: children, teenagers, adults, mentally challenged, mentally ill

Education

Bachelor of Science - Counseling Psychology

Widener University
Chester, PA
12-2005

Associate of Science - Psychology

Seton Hill University
Greensburg, PA
08-2000

Skills

  • Behavioral observation
  • Treatment planning
  • Client transportation
  • Crisis intervention
  • Customer service
  • Conflict resolution
  • CRM software
  • Schedule management
  • Documentation compliance
  • Data entry
  • Employee training
  • Time management
  • Communication skills
  • Process improvement
  • Customer support
  • Complaint resolution
  • Quality assurance
  • Call control
  • Call center experience
  • Live chat support
  • Customer relations
  • Computer skills
  • Calm and professional under pressure
  • Customer data confidentiality

Timeline

Lead Route Driver/ Yard Manager

Toi Toi USA
09.2022 - 10.2023

Route Service Driver

United Site Services
06.2021 - 09.2022

Behavioral Specialist / Appointment Transporter

Lakeside Neurologic
11.2019 - Current

Therapeutic Security Tech, Florida Civil Commitment Center
01.2019 - 11.2021

Loss Prevention Officer

U.S. Security Associates Inc
08.2018 - 01.2020

Detention Counselor

Capital District Secure Detention Facility
07.2017 - 08.2018

Truck Driver

LBF Express LLC
07.2017 - 08.2018

Port Security Officer

U.S. Security Associates Inc
10.2016 - 07.2017

Correctional Officer Trainee

Avon Park Correctional Institution
07.2016 - 10.2016

Youth Division Aide

New York State OCFS/ Brookwood Secure Center
05.2014 - 05.2016

Production Technician Supervisor

Bilinski Sausage Manufacturing Co
04.2014 - 07.2016

Truck Driver

LBF Express LLC
04.2014 - 05.2016

Correctional Officer /Correctional Food Service Officer

Delaware County Prison
10.2011 - 04.2014

Senior Customer Service Representative

Kohl's Corp Office
08.2007 - 02.2024

Community Living Specialist

Advoserv of New Jersey
01.2004 - 07.2007

ABA Clinical Assistant

Bancroft NeuroHealth, Lindens Pediatric and Adolescent Services
04.2002 - 01.2005

Order Selector/Forklift Operator/Loader

Forklifts Odessa
01.2002 - 03.2007

Bachelor of Science - Counseling Psychology

Widener University

Associate of Science - Psychology

Seton Hill University

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Maurice Brown