MAURICE G. C. MCCOOK
San Francisco,CA
Summary
Experienced Customer Success Manager bringing 3 years of quality performance in customer success roles. Skilled in implementing success plans to deliver exceptional service, preemptively identify and address issues, and grow usage through effective strategic communication and addressing feedback. Accustomed to resolving issues and managing competing priorities with superior results.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Success Manager
MERGERMARKET
06.2013 - 07.2015
- Exceeded KPI’s every quarter, including: 60 trainings, 20 executive level meetings and
- Conducted and hosted on-boarding trainings and events for incoming analysts classes of up to 40 individuals including lunch and learns followed by Q&A’s in an effort to maximize usage and adoption at corporate and institutional customers.
- Developed and implemented annual Customer Success Plans developed with account managers.
- Developed high value revenue growth opportunities for account manager by providing strategic advice after conversations with decision makers.
- Monitored metrics and developed actionable insights with key stakeholders to improve efficiency and performance.
- Developed documentation and logs of trainings and customer feedback and generated and submitted quarterly reports.
- Attended trade shows and seminars to promote products and network with industry contacts.
Capital Asset Account Executive
CAPITAL ASSET EXCHANGE
09.2012 - 02.2013
- Exceeded quota every month and top capital asset trader two consecutive months.
- Executed over 100 daily cold calls with follow up emails and was the highest performing trader out of class of 20 capital asset trades.
- Won monthly competitions as top Account Executive and one of three out of a class of 20 promoted within the first month by selling the most silicon manufacturing equipment while ensuring the technical design of the equipment fit requirements.
Client Development Intern
THOMSON REUTERS
09.2008 - 02.2011
- Generated leads in market development efforts for software solutions platform, and data feeds by leveraging org charts, Linkedin and Salesforce for Sales Executives.
- Delivered customized email campaigns by understanding the workflows of prospective clients by through collaboration and clarification with sales executives and directors.
- Spearheaded email campaigns to identify prospects and set up discovery calls with Sales Executives.
Global Private Client Intern
MERRILL LYNCH
09.2007 - 08.2008
- Built out intern training program by hiring 20 interns across six bay area offices, conducted weekly trainings and ensured implementation of inter program.
- Developed creative roll playing scenarios for intern team in which they played the roles of people in a negotiation in order to develop creative and strategic ways to achieve closing goals.
- Only intern promoted to a paid position who managed western region of 20 other interns.
Education
Bachelors of Arts - Economics
SAN FRANCISCO STATE UNIVERSITY
08.2008 - 08.2010
Skills
Bloomberg, Thomson Reuters, Salesforcecom, Sugar and Microsoft Office
Salesforce Trailblazer
BloombergClosingCommunication
DocumentationEmailMeetingsReutersSellingSchedulingStrategicTraining and mentoring
Schedule Management
Customer Relations
Strategic communications
Timeline
Customer Success Manager
MERGERMARKET
06.2013 - 07.2015
Capital Asset Account Executive
CAPITAL ASSET EXCHANGE
09.2012 - 02.2013
Client Development Intern
THOMSON REUTERS
09.2008 - 02.2011
Bachelors of Arts - Economics
SAN FRANCISCO STATE UNIVERSITY
08.2008 - 08.2010
Global Private Client Intern
MERRILL LYNCH
09.2007 - 08.2008