Mauriceia Caine
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
3
3
years of professional experience
Work History
Patient Access 1
Our Lady Of The Lake-Independence
10.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Accurately inputted patient and insurance information into company's computer system using Epic.
Patient Registration
Open Health Care Clinic
02.2023 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Accurately inputted patient and insurance information into company's computer system using Athena.
WFH Customer Care Specialist 2
SelectQuote
06.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Verified accuracy of customer account information and updated when necessary.
- Used exceptional communication to connect with customers, assess needs and present solutions.
Customer Service Manager
Educare Academy & Child Care
02.2021 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Nursing
Southern University And A & M College
Baton Rouge, LA05.2026
High School Diploma -
Zachary High School
Zachary, LA05.2020
Skills
- Post-Discharge Care Coordination
- Registration Management
- Problem-Solving
- Work Quality Evaluation
- Multitasking and Organization
- Appointment Scheduling
- Customer Service
- Patient Check-In
- HIPAA Compliance
- Insurance Verification
- Phone and Email Etiquette
- Inbound/Outbound Customer Service
Timeline
Patient Access 1
Our Lady Of The Lake-Independence
10.2023 - Current
Patient Registration
Open Health Care Clinic
02.2023 - 09.2023
WFH Customer Care Specialist 2
SelectQuote
06.2022 - 03.2023
Customer Service Manager
Educare Academy & Child Care
02.2021 - 06.2022
Bachelor of Science - Nursing
Southern University And A & M College
High School Diploma -
Zachary High School
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