MAURICE K. FORD
Jackson,MS
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Enterprise Holdings
09.2023 - Current
- Supervised daily operations
- Communicated regularly with customers to gain insights into their needs. Increasing the customer service score from an 73 to 86 putting the business above corporate average.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Increasing Fleet growth by 20%
- Maintained up-to-date knowledge of company products and services. Increasing sales , making the airport branch #1 in the group.
- Ensured compliance with safety regulations and company policies and securing over 1 million dollars in fleet.
Management Assistant
Enterprise Rent-A-Car
06.2022 - Current
- Explained services and products to customers in friendly and engaging way.
- Consistently ranked in the top ten percent of performers within my region.
- Established open and professional relationships with team members, facilitating communication and quickly resolving issues and conflicts.
- Performed management responsibilities during the absence of the branch manager.
- Monitored employee performance and enacted improvement plans.
- Improved fleet growth by maintaining positive relationships with local vendors.
Customer Service Advisor
Best Buy Department Store
06.2018 - 06.2023
- Exceeded sale expectations and credit quotas for each quarter and year.
- Developed excellent persuasive skills by informing and explaining to the company's Best Buy rewards program members.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Sales Associate
Belk Department Store
11.2013 - 07.2017
- Enhanced customer experience by providing quality service and advanced knowledge about merchandise
- Increased customer email capture by 30%.
- Developed trusting relationships with customers by making personal connections.
Education
BSBA - Marketing
University of Southern Mississippi, College of Business
05.2022
Associates of Art Degree - Marketing
Southwest Mississippi Community College
Summit, MS05.2014
Skills
- Employee Development
- Customer Service
- B2B Sales
- Client Relationships
- Strong Problem Solver
- Relationship Building
- Task Delegation
- Sales Growth
- Staff Training and Development
- Marketing Tactics
Accomplishments
- 7+months Qualified consecutively
- Certification in professional selling.
- Ranked number one for top performer in sales in January 2023 and June 2024
- top 10% multiple times on home city matrix, ranking #1 in January .
- #3 and #5 rank on the Ap matrix with FSO penetration of 33.9%, ranking #1
Certification
- CPSP - Certified Professional Sales Person
Timeline
Assistant Manager
Enterprise Holdings
09.2023 - Current
Management Assistant
Enterprise Rent-A-Car
06.2022 - Current
Customer Service Advisor
Best Buy Department Store
06.2018 - 06.2023
Sales Associate
Belk Department Store
11.2013 - 07.2017
BSBA - Marketing
University of Southern Mississippi, College of Business
Associates of Art Degree - Marketing
Southwest Mississippi Community College