- Graphic Design
- Music
- Photography
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Exploring various forms of art, such as music, production, and graphic design, to nurture creativity and personal growth
Maurice L. Bishop Sr
ATM Technician
Nashville,TN
Summary
Adept ATM Field Service Technician with a proven track record at First Regents/Paramount Management Group, I excel in electrical troubleshooting and fostering client relationships. Leveraging skills in ATM maintenance and effective communication, I've significantly enhanced equipment uptime and customer satisfaction. My commitment to continuous professional development and teamwork stands out, driving operational excellence and innovation in field service operations.
Professional technician prepared for this role with comprehensive experience in ATM maintenance and repair. Recognized for effective troubleshooting and ensuring consistent machine functionality. Valued for strong collaboration and adaptability in fast-paced environments. Reliable and detail-focused, with technical proficiency in hardware and software diagnostics.
Overview
29
29
years of professional experience
1
1
Certification
Work History
ATM Field Service Technician
First Regents/Paramount Management Group
06.2001 - Current
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Minimized operational disruptions by responding promptly to emergency repair calls from clients.
- Supported continuous improvement initiatives by providing feedback on equipment performance trends and repair challenges.
- Safeguarded customer information by adhering to security protocols during service visits.
- Mitigated potential issues with proactive assessment of ATM health through regular site visits.
- Demonstrated flexibility to adapt quickly to changes in work schedules or assignments based on client needs.
- Expedited problem resolution through effective communication with helpdesk support teams.
- Maximized equipment lifespan by identifying upgrade opportunities during routine maintenance checks.
- Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
- Expanded technical expertise with ongoing professional development opportunities in the field of ATM servicing technology.
- Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
- Delivered high-quality service consistently while adhering to established procedures and guidelines.
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Collaborated in developing training materials for new technicians, guiding them through hands-on learning experiences while sharing best practices in the field-service environment.
- Assisted customers with technical support inquiries.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Facilitated maintenance team training procedures to align with company standards.
- Developed detailed maintenance schedules for ATM equipment to maximize equipment lifetimes.
- Serviced ATM equipment for expedient repair and minimal downtime.
ATM Field Service Technician
Access Cash
04.1996 - 06.2001
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Supported continuous improvement initiatives by providing feedback on equipment performance trends and repair challenges.
- Mitigated potential issues with proactive assessment of ATM health through regular site visits.
- Demonstrated flexibility to adapt quickly to changes in work schedules or assignments based on client needs.
- Maximized equipment lifespan by identifying upgrade opportunities during routine maintenance checks.
- Expanded technical expertise with ongoing professional development opportunities in the field of ATM servicing technology.
- Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
- Delivered high-quality service consistently while adhering to established procedures and guidelines.
- Contributed to team success by collaborating with colleagues to implement best practices in ATM servicing.
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
- Streamlined inventory management by maintaining proper parts stock for emergency repairs.
- Maintained strong knowledge of industry advancements, staying up-to-date on the latest ATM technologies and functionalities.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Efficiently troubleshot and repaired ATM equipment to cut company costs and maximize productivity.
- Performed maintenance duties and safely handled chemicals and solutions.
- Installed and maintained automated teller machines in retail stores.
- Documented changes and actions in computer-based tracking system.
- Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Streamlined ATM repair processes to minimize day-to-day downtime and increase overall productivity.
Education
High School Diploma -
West Side High Leadership Academy
Gary, IN06-1979
Skills
- Electrical troubleshooting
- Network connectivity
- Hardware installation
- System upgrades
- Software configuration
- ATM maintenance
- Diagnostic testing
- Field service operations
- Cash handling expertise
- Security awareness
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Parts replacement
- Active listening
- Effective communication
- Hand and power tool operation
- Adaptability and flexibility
- Decision-making
- Remote troubleshooting
- Problem resolution
- Circuit testing
- Relationship building
- Safety practices
- Customer relations
- Equipment Repair
Multitasking Abilities
Affiliations
- ATMIA
Certification
- Microsoft Office Specialist, Microsoft Excel Expert Certificate – Microsoft.
- Certified Triton Tech. (VAR)
- Certified Hyosung 2700 and 8800/2600 (halo2)
- Certified Hyosung TCR MS500
- Black Radio Hall of Fame (10/2024)
- Member of Distinguished Authors Guild
Black Radio Hall of Fame 2024
I received recently this on 10/2024 and this award for my work in community radio, music media an artist development and more recently a Podcasting shows
Interests
Podcasting, music production, video creation
I currently do a Podcast 4 times a week and product podcast videos for media ads. for other podcast and small businesses and radio cast.
Timeline
ATM Field Service Technician
First Regents/Paramount Management Group
06.2001 - Current
ATM Field Service Technician
Access Cash
04.1996 - 06.2001
- Microsoft Office Specialist, Microsoft Excel Expert Certificate – Microsoft.
- Certified Triton Tech. (VAR)
- Certified Hyosung 2700 and 8800/2600 (halo2)
- Certified Hyosung TCR MS500
- Black Radio Hall of Fame (10/2024)
- Member of Distinguished Authors Guild
High School Diploma -
West Side High Leadership Academy
Work Preference
Work Type
Full TimeImportant To Me
Flexible work hoursHealthcare benefitsPersonal development programsCareer advancementStock Options / Equity / Profit Sharing401k matchSimilar Profiles
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