Maurice R Burke Jr
Bevinsville,KY
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
17
17
years of professional experience
Work History
Correctional Officer
Red Onion State Prison
03.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Internal Affairs Lieutenant
Southeast State Correctional Complex
08.2020 - 09.2022
- Enhanced inmate safety by implementing effective security procedures and monitoring daily activities.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Developed staff and identified training needs to close knowledge and process gaps.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Minimized incidents of violence within the facility through proactive identification of potential conflicts between inmates or staff members.
- Increased overall facility security through regular audits of existing procedures and implementation of necessary improvements.
Technical Support Representative
Concentrix
08.2017 - 08.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Insurance Sales Agent
Transamerica Life Insurance Company
10.2016 - 08.2017
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Lab Services Technician
Millenium Health
09.2015 - 10.2016
- Assisted with the onboarding of new technicians by providing hands-on training and guidance in laboratory procedures.
- Provided exceptional customer service to healthcare professionals by promptly addressing inquiries and resolving issues related to lab services.
- Reduced waste generation within the lab by implementing sustainable practices such as recycling consumables when possible.
- Acted as a liaison between the lab services department and external clients, ensuring seamless communication and timely delivery of test results.
Clinic Clerk
Pikeville Medical Center
01.2013 - 05.2015
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
Correctional Lieutenant
Otter Creek Correctional Center
05.2007 - 08.2012
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
Education
High School Diploma -
South Floyd High School
Hi Hat, KY06.2005
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Restraint Techniques
- Correctional facility procedures
- Mental health awareness
- Inmate Supervision
- Policy Enforcement
Timeline
Correctional Officer
Red Onion State Prison
03.2024 - Current
Internal Affairs Lieutenant
Southeast State Correctional Complex
08.2020 - 09.2022
Technical Support Representative
Concentrix
08.2017 - 08.2020
Insurance Sales Agent
Transamerica Life Insurance Company
10.2016 - 08.2017
Lab Services Technician
Millenium Health
09.2015 - 10.2016
Clinic Clerk
Pikeville Medical Center
01.2013 - 05.2015
Correctional Lieutenant
Otter Creek Correctional Center
05.2007 - 08.2012
High School Diploma -
South Floyd High School
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