Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mauricia Dick

Vass,NC

Summary

Dedicated Housekeeper with a proven track record at Mauricia Dick, where meticulous attention to detail and a strong ethic of teamwork resulted in improved cleanliness ratings. Leveraged expertise in cleaning techniques and a hospitality background to enhance guest satisfaction. Excelled in health and safety compliance, demonstrating a commitment to maintaining pristine environments and promoting a healthy indoor atmosphere.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

17
17
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
05.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Supervisor Outside Lawn Garden

Lowes Home Improvment
02.2017 - 05.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.

Housekeeper

Mauricia Dick
06.2007 - 11.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Changed bed linens and collected soiled linens for cleaning.

Education

High School Diploma -

Union Pines High School
Cameron, NC
06-1981

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Residential cleaning
  • Cleaning techniques
  • Health and safety compliance
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Bed making proficiency
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Problem-solving
  • Customer assistance
  • Time management
  • Retail sales
  • Product knowledge
  • Stocking and receiving
  • Retail store operations
  • Policy and procedure adherence
  • Stock replenishment
  • Display setup
  • Product recommendations
  • Order processing
  • Product merchandising
  • Sales goals attainment
  • Merchandise display
  • Sales trends
  • Product promotions
  • Self-checkout assistance
  • Friendly and outgoing
  • Customer follow-up
  • Shelf stocking
  • Inventory audits
  • Price tagging
  • Visual display arrangement
  • Barcode scanning
  • Positive and professional
  • Department reset
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Attention to detail
  • Organization
  • Positive customer engagement

Accomplishments

  • Cleaned an average of 2 homes per day.

Timeline

Sales Associate

Lowes Home Improvment
05.2020 - Current

Supervisor Outside Lawn Garden

Lowes Home Improvment
02.2017 - 05.2020

Housekeeper

Mauricia Dick
06.2007 - 11.2015

High School Diploma -

Union Pines High School

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