Summary
Overview
Work History
Education
Skills
Timeline
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Mauricia Frederick

Bronx

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Parkchester Condominiums
08.2023 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Assistant Property Manager

A&M Realty
02.2021 - 03.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Escalated major issues to property manager for immediate remediation.

Facilities Maintenance Assistant

NYCHA
10.2018 - 02.2020
  • Improved tenant satisfaction by consistently following up on maintenance requests and resolving issues promptly.
  • Checked status and kept tenants updated on Work Order progress
  • Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Technical Support Representative

DISH
05.2017 - 08.2018
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues.
  • Documented all customer interactions and solutions in a detailed ticketing system for future reference.
  • Performed remote diagnostics and troubleshooting to identify root causes of technical problems.
  • Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings.

Education

Associate of Science - Business Communications

Bryant And Stratton College
Getzville, NY
06-2005

High School Diploma -

Pares Secondary School
05-2003

Skills

  • Customer and client relations
  • Telephone and email etiquette
  • Administrative support
  • Technical aptitude
  • Tenant issue resolution
  • Computer proficiency
  • Strong problem solver
  • Microsoft Office Suite

Timeline

Administrative Assistant

Parkchester Condominiums
08.2023 - 11.2024

Assistant Property Manager

A&M Realty
02.2021 - 03.2023

Facilities Maintenance Assistant

NYCHA
10.2018 - 02.2020

Technical Support Representative

DISH
05.2017 - 08.2018

Associate of Science - Business Communications

Bryant And Stratton College

High School Diploma -

Pares Secondary School

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Mauricia Frederick