Mauricia Gomes
Manhattan,NY
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
The Bridge, Inc.
02.2022 - 10.2023
- Assisted Manager with Housing Court hearings and trials.
- Maintained a legal calendar in Microsoft Outlook that was updated daily with upcoming trial/ hearing dates
- Met with tenants one on one every month to collect rent charges and issues each tenant a receipt
- Ran monthly housing reports in AWARDS and upload to Real Page
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Attended departmental meetings and took minutes of the meeting, typed and uploaded to our department's shared drive
- Checked Property Management inbox throughout the day and flagged anything th required a manager's attention
- Reviewed rent ledgers in Real Page and Tanji Cloud
- Registered Rent Stabilized buildings in DHCR database
- Help organize and generate initial and renewal lease packets
- Coded Rent Checks according to the program, scan and upload to shared drive then distribute to Accounts rep.
Resident Representative
NYCHA
07.2019 - 03.2021
- Enhanced resident relations by addressing concerns and providing timely solutions to issues.
- Enter resident's requests for maintenance services or repair
- Answer incoming telephone inquiries and emergency calls concerning gas leaks, window guards, elevator issues etc
- Collaborated with maintenance teams to resolve resident repair requests promptly, maintaining a high level of satisfaction among tenants.
Technical Support Representative
DISH
05.2017 - 08.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Associate of Science - Business Communications
Bryant And Stratton College
Getzville, NYHigh School Diploma -
Pares Secondary School
Antigo, WI07.2003
Skills
- Onsite tours
- Tenant issue resolution
- Records Management
- Business processes and procedures
- Telephone and email etiquette
- Tenant relations
- Technical aptitude
- Property Management Expertise
Certification
- Training - Fair Housing Certification
Timeline
Assistant Property Manager
The Bridge, Inc.
02.2022 - 10.2023
Resident Representative
NYCHA
07.2019 - 03.2021
Technical Support Representative
DISH
05.2017 - 08.2019
Associate of Science - Business Communications
Bryant And Stratton College
High School Diploma -
Pares Secondary School
Similar Profiles
Wendy NicholsWendy Nichols
Recovery Aide at The Bridge, Inc.Recovery Aide at The Bridge, Inc.
Bridgette HendricksBridgette Hendricks
Manager and Front Desk Administrator at Bridge Collective Investments and Bridge Fund ManagersManager and Front Desk Administrator at Bridge Collective Investments and Bridge Fund Managers
Carlos GonzalezCarlos Gonzalez
Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.
Galia BenchayaGalia Benchaya
Pharmacy Technician at Proxim PharmacyPharmacy Technician at Proxim Pharmacy
Allison FernandezAllison Fernandez
Client Services Coordinator at Katz Melinger, PLLCClient Services Coordinator at Katz Melinger, PLLC