Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mauricia Grimes

Pasco,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven expert in customer service and technical support, leveraging skills in data connectivity and customer needs assessment to enhance user experiences.

Overview

3
3
years of professional experience

Work History

Print Shop Technician

Abeka Academy Education
01.2024 - 05.2024
  • Enhanced print quality by performing routine maintenance on printing equipment and troubleshooting issues.
  • Reduced downtime with timely troubleshooting and repair of print machinery malfunctions.
  • Maintained accurate inventory of printing supplies, ensuring uninterrupted production schedules.
  • Assisted in training new print technicians, sharing knowledge of industry best practices and safety protocols.
  • Coordinated with vendors to source high-quality materials at competitive prices, reducing overall production costs.
  • Contributed to a safe working environment by adhering to OSHA guidelines and conducting regular safety inspections.

Cash Office Associate/Customer Support Specialist

Lowes Home Improvement Stores
02.2023 - 08.2023
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Maintained accurate financial records with diligent data entry and documentation of transactions.
  • Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.

Call Center Customer Service Representative

CDK Global
08.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 30 calls per shift to meet fast-paced call center demands.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Sales Representative

Grace Kitchen
11.2020 - 08.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Education

Bachelor of Science - Mechanical Engineering

Pensacola Christian College
Pensacola, FL
05.2026

Associate of Arts - Biblical Studies/Counseling

West Coast Baptist College
Lancaster, CA
01.2023

High School Diploma -

Liberty Christian School
Richland, WA
07.2021

Skills

  • Customer Service Expertise
  • Client Account Management
  • Adobe Creative Suite
  • Highly Proficient in Microsoft Excel, Powerpoint, Outlook, and Teams
  • Deadline Driven Focus
  • Payment Processing
  • Systems Analysis

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved team efficiency by completing monthly and quarterly reports with accuracy and efficiency.
  • Completed intensive training in database fundamentals and software engineering.
  • Resolved product issues through consumer testing.
  • Proficient in computer software and design mathematics.

Timeline

Print Shop Technician

Abeka Academy Education
01.2024 - 05.2024

Cash Office Associate/Customer Support Specialist

Lowes Home Improvement Stores
02.2023 - 08.2023

Call Center Customer Service Representative

CDK Global
08.2021 - 01.2023

Sales Representative

Grace Kitchen
11.2020 - 08.2021

Bachelor of Science - Mechanical Engineering

Pensacola Christian College

Associate of Arts - Biblical Studies/Counseling

West Coast Baptist College

High School Diploma -

Liberty Christian School

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Mauricia Grimes