Offering compassionate nature and dedication to helping individuals in crisis, eager to learn and develop in supportive environment. Brings ability to quickly absorb new information and apply effective communication and conflict resolution skills. Ready to use and develop active listening and crisis intervention abilities in Desired Position role. Energetic and compassionate, dedicated to supporting individuals in crisis with empathy and understanding. Possesses comprehensive knowledge of crisis intervention and conflict resolution, bringing strong communication and problem-solving skills. Committed to making meaningful impact by providing safe and supportive environment for those in need.
Hi, I’m
Mauricia Miller
Monroe,LA
Summary
Overview
14
years of professional experience
Work History
WellSpring
Shelter Advocate
12.2019 - Current
Job overview
- Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
Vanderbilt University Medical Center
Human Resources Coordinator
12.2014 - 12.2019
Job overview
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated and administered employee health insurance and retirement plans.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Improved employee retention with targeted professional development opportunities.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Led recruitment efforts to attract top talent in a competitive job market.
- Supported leadership development initiatives, contributing to growth of high-potential employees.
- Coordinated training sessions for improved team skills and knowledge.
- Negotiated with benefits providers to secure cost-effective services for employees.
- Organized company-wide events to boost morale and encourage team bonding.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
- Increased HR department efficiency by digitizing employee records and documentation.
- Developed and maintained employee handbook, updating policies as necessary.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Enhanced communication by setting up regular HR newsletter.
- Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
- Streamlined benefits administration, ensuring timely updates and queries resolution.
- Conducted regular performance evaluations to identify areas for growth and development.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
- Improved employee onboarding experience, creating welcoming environment for new hires.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Devised hiring and recruitment policies for Number-employee company.
- Recruited top talent to maximize profitability.
- Structured compensation and benefits according to market conditions and budget demands.
BroadPath Healthcare
Customer Service Manager
12.2012 - 12.2014
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Kept accurate records to document customer service actions and discussions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Created and reviewed invoices to confirm accuracy.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Collaborated with IT department to streamline customer data management.
- Enhanced team productivity with introduction of flexible working arrangements.
- Developed customer service manual to standardize procedures across all departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted customer retention rates through personalized follow-up strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Rayville Nursing And Rehabilitation Center
CNA
12.2010 - 12.2012
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Louisiana Delta Community CollegeMonroe, LA
Certificate from Patient Care Technician
05.2013
University Overview
The Academy At Opry MillsAntioch, TN
High School Diploma
12.2010
University Overview
- Dean's List [Semester and Year]
- Honor Roll [Semester and Year]
- Awarded [Award Name]
- [Scholarship Name] Scholarship Recipient
- Ranked in Top [Number]% of class
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- Document filing
- Document review
- Benefits administration
- Resource management
- Customer service
- Problem-solving
- Time management
- Relationship building
Timeline
Shelter Advocate
WellSpring
12.2019 - Current
Human Resources Coordinator
Vanderbilt University Medical Center
12.2014 - 12.2019
Customer Service Manager
BroadPath Healthcare
12.2012 - 12.2014
CNA
Rayville Nursing And Rehabilitation Center
12.2010 - 12.2012
Louisiana Delta Community College
Certificate from Patient Care Technician
The Academy At Opry Mills
High School Diploma