Mauricia West
Coupeville
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in team collaboration, patient care, medical procedures, electronic health records and clinical documentation. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. I fostered strong relationships with diverse populations, significantly improving access to essential services. Committed to excellence in service delivery and patient education.
Overview
8
8
years of professional experience
Work History
Outreach Coordinator
Riverwalk Ranch
09.2018 - 12.2020
- Monitored progress towards outreach goals regularly, making adjustments as needed.
- Improved access to resources for target communities by connecting them with essential services offered by partner agencies.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Pursued quarterly growth targets through strong leadership, problem-solving, team building, and coaching.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Increased community engagement by implementing strategic outreach initiatives.
Medical Assistant
Newport Beach Infectious Disease
04.2017 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Duke University Hospital
04.2014 - 04.2017
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
Medical Assistant
Carrboro Family Medicine
12.2012 - 03.2014
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
Education
Medical Assistant -
Everett Community College
Everett, WA11.2012
Diploma -
South Whidbey High School
Langley, WA06.2010
Skills
- Outreach initiatives
- Community education
- Event coordination
- Media relations
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Interpersonal communication
- Customer service
- Clinical documentation
- Maintaining confidentiality
- Medical office administration
- Fluent in languages
- Valid state driver's license
- Medical office management
- Insurance authorizations
Languages
Spanish
Native or Bilingual
Timeline
Outreach Coordinator
Riverwalk Ranch
09.2018 - 12.2020
Medical Assistant
Newport Beach Infectious Disease
04.2017 - 09.2018
Medical Assistant
Duke University Hospital
04.2014 - 04.2017
Medical Assistant
Carrboro Family Medicine
12.2012 - 03.2014
Medical Assistant -
Everett Community College
Diploma -
South Whidbey High School
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