Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mauricia Schofield

Houghton Lake

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Effectively handle needs of 100+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.

Overview

4
4
years of professional experience

Work History

Manage

Be Water Rental
Houghton Lake, MI
03.2019 - Current
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set overall vision and provided team leadership.

Cashier

Lyman's On The Lake
Houghton Lake, MI
04.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Annapolis High School
Dearborn Heights, MI
05.2020

Skills

  • Client Rapport-Building
  • Communications Support
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Maintaining Clean Work Areas
  • Hospitality Management
  • Managing Multiple Tasks
  • Customer Service
  • Collaborate Cross-Functionally
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Communications Management

Timeline

Cashier

Lyman's On The Lake
04.2021 - Current

Manage

Be Water Rental
03.2019 - Current

High School Diploma -

Annapolis High School
Mauricia Schofield