Mauricio Alcantar
Los Angeles,CA
Summary
Enthusiastic sociology graduate with proven communication, problem-solving, leadership and organizational skills. Experienced in clerical, sales, and administrative roles with strong attention to detail.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Guest Support Innovation Educator
Lululemon
Remote
10.2023 - Current
- Conduct virtual product demonstrations and educate on digital platforms such as zoom, live chat, phones and email, including website features. Mobile app functionalities, and online ordering processes
- Monitor online guests feedback and reviews, proactively addressing concerns and resolving issues to ensure a positive experience
- Assist in planning of virtual events, workshops, and webinars to engage and educate guests on
Cashier Leadership
Gap
Camarillo
11.2017 - Current
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Leading entire cashier team making sure employees are satisfied and supported in their role while also maintaining their training is updated.
- Onboarding new employees and training them on cashier processes
- Former Visual expert, maintaining product is seen in establishment and having all updated campaigns seen throughout store
Administrative Assistant
UCLA Transportation
Los Angeles, CA
06.2022 - 04.2023
- Deliver customer service to community of UCLA
- Performed clerical duties such as emails, phone calls, filing paperwork, and ensure cases are being built for guests/students visiting and provide them information on how to utilize our services.
- Also Advised students and staff on selecting and navigating campus parking allotments.
Student Administrative Assistant
Ventura College
Ventura
10.2019 - 11.2021
- Assist students apply to institution, giving campus tours while also ensuring confidentiality of all student, office, and employment records.
- Assisted students/employees on how to obtain and send transcripts to employers and institutions.
- Assisted in setting up alumni job career events for local alumni.
- Supported and advised new, continuing, and returning alumni students, and visiting high school students regarding school sessions' programs, deadlines, fees and school policies.
- Trained and onboarded new employees and conducted orientations for new staff hires.
- Position started in person, transitioned to remote due to pandemic and handled all functions remote
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles 09.2019 - 06.2023
Skills
Task Prioritization
Professionalism
Team building
Excellent Communication
Time Management
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Guest Support Innovation Educator
Lululemon
10.2023 - Current
Administrative Assistant
UCLA Transportation
06.2022 - 04.2023
Student Administrative Assistant
Ventura College
10.2019 - 11.2021
Bachelor of Arts - Sociology
University of California, Los Angeles
09.2019 - 06.2023
Cashier Leadership
Gap
11.2017 - Current