Mauricio Caceres
Accounting Student
Tulsa
Summary
Bilingual,resourceful and adaptable professional with a diverse background spanning customer service, front desk operations, administrative support and commercial glazing. Experienced in delivering high-quality service in fast-paced collaborative environments, with strong computer proficiency and excellent communication skills. Former auditor accountant with a good foundation in financial principles, detail orientation, and analytical thinking. My experience in auditing inspired a deeper interest in professional development, leading me to pursue further education to expand my skill set and increase opportunities for advancement in the field. Driven, versatile, cheerfull and committed to continuous learning and excellence in every role I undertake.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Experience Agent
Cinepolis
07.2021 - 10.2022
- Welcomed guests to theater with a friendly polite demeanor and smile and directed to screening rooms providing assistance to guests with special needs and helped with seat accommodations.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Assisted team members with inventory management, contributing to optimal stock levels and minimal waste.
Front Desk Agent
Marriot Hotel
12.2022 - 07.2023
- Increased customer loyalty with polite communication skills and personalized service.
- Greeted visitors and customers cheerfully upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas apart from any guests issues
- Maintained clean and organized front desk areas to uphold polished company image.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure. (Example: the winter storm and power outage in the Tulsa area in 2022)
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Promoted hotel amenities and services to guests, enhancing their stay.
Glazier
Sunshine Rooms
08.2023 - Current
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution while developing strong relationships with suppliers ensuring timely delivery of materials at competitive prices.
- Measured client sites to generate estimates for supplies and expenses necessary for installations.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
- Collaborated with architects and contractors, providing knowledgeable advice on glass specifications for optimal project results.
- Monitored work site operations for increased productivity by maintaining a clean and organized workspace, optimizing workflow processes and preventing safety hazards.
- Trained and oversaw junior glazier team of up to 4 members.
- Showcased dedication to quality by maintaining up-to-date knowledge of industry best practices and continuously seeking opportunities for professional development.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines without compromising quality.
- Ensured long-lasting and aesthetically pleasing results by properly sealing joints using appropriate caulking materials during the installation process by investing in needed tools if not provided by contractor.
- Completed fabrication and installation of storefront areas, door frames, curtain walls, unitized and any aluminum-framed entrances while demonstrating expertise in proper handling of glass materials, minimizing breakage and waste after the proper structures are ready for glass pieces.
- Troubleshot issues during installations, implementing solutions to address potential problems proactively.
- Assisted colleagues with problem-solving during challenging installation projects, fostering teamwork and cooperation within the crew.
Education
High School Diploma -
Chilean Eagles College
Santiago De Chile, Chile. 05.2001 -
Associate of Applied Science - Auditor Accountant
Instituto Profesional Duoc UC
Santiago De Chile, Chile. 05.2001 -
Associate of Applied Science - Accounting
Tulsa Community College
Tulsa, OK 05.2001 -
Skills
- Excellent customer service skills
- Computer proficiency including experience with Microsoft Office Suite and ERP systems like Softland
- Data entry, document control, email management, scheduling
- Diligent, organized and detail-oriented professional
- Problem-solving aptitude
- Fast analytical thinking and pattern recognition
- Focus on continuous improvement for a better performance
- Professional Interpersonal communication
- Staff management and team collaboration
Timeline
Glazier
Sunshine Rooms
08.2023 - Current
Front Desk Agent
Marriot Hotel
12.2022 - 07.2023
Customer Experience Agent
Cinepolis
07.2021 - 10.2022
High School Diploma -
Chilean Eagles College
05.2001 -
Associate of Applied Science - Auditor Accountant
Instituto Profesional Duoc UC
05.2001 -
Associate of Applied Science - Accounting
Tulsa Community College
05.2001 -