Mauricio Campos

• Build and hire a team of multidisciplinary Commissioning Engineers
• Rollout of commissioning strategy
• Plan, schedule and deploy technical resources to US and Canada Based Projects
• Manage, supervise and coordinate the activities and actions required for commissioning and service
• Ensure Safety Compliance onsite (OSHA)
• Ensure the availability of safety equipment, tools and equipment for both Service and Commissioning
• Administrative tasks, such as creating service and spare parts quotes, expenses approval and monthly reports to leadership in alignment with Project Execution departments.

Achievements:
▪ Hire 13 skilled commissioning engineers in one year
▪ Commission robotics and automation projects of over 20M USD
▪ Achieving a high performance and up time of 99% on installed systems
▪ Development and rollout of automated processes such as onsite technical reports, travel approval
requests, open point lists, quality complaint lists and lessons learned..

• Rollout of service strategy
• Develop service packages and write service contracts with attorneys' consultancy
• Calculate and establish pricing and margins for standalone services, service contracts and spare parts
• Track and monitor P&L, departmental revenue, budgets and inventory
• Build and hire a team of multidisciplinary engineers
• Serve as the main POC to address and resolve product performance issues and installation support, preventative and corrective maintenance
• Collaborate with Stow HQ After Sales and Engineering teams
• Ensure customer satisfaction through proactive customer visits for site inspection
• Provide monthly reports to leadership and handle administrative duties related to Service Department

Achievements:

• Development and rollout of service contracts
• Development and configuration of 3CX Hotline center
• Achieve 200K USD revenue by providing onsite interventions and helpdesk support
• Creation and management of Service Stock and inventory for supporting our first US based customers

• Manage service activities related
• Planning, scheduling and deployment of technical resources
• CRM Service Case management
• Develop workflows and technical SOP's
• Ensure technical training to support key applications, maximize performance and minimize downtimes
• Ensure Knowledge Base is maintained to a high standard with the latest available updates and release notes
• Serve as the main POC for Partners (Distributors and CSI's)
• FAT, SAT and customer Handover

Achievements:

• Development of departmental workflows and SOP's
• Over 200 technical training courses and seminars provided
• Support robotics applications for an installed base of 2000 robots in LATAM
• Lead over 80 application engineers trough UR Partner Channels

• Startup, Setup, Troubleshooting and Programming of Ultrasonic Welding Machines
• Planning, implementation and documentation of machine and Ultrasonic Welding Equipment commissioning
• Provide technical trainings and customer seminars
• Planning, implementation and documentation of Ultrasonic Welding Application Development
• Machine integration in Bartlett, Illinois for Americas Market
• Remote communication with headquarters located at Karlsbad, Germany

Achievements:

• 100% success on machine troubleshooting
• Over 50 plastics seminars and training courses provided
• Collaborating with technical documentation and internal training
• Machine integration for the Americas market

• Close contact with China and Japan HQ
• Supervision of technical team
• Project scheduling
• Start Up, SAT, Handover,After Sales Services

Achievements:

• Installation and Startup of 40 Mitsubishi Equipment at International ARENA of Mexico City
• Installation and Startup of 61 Mitsubishi Equipment at Line 12 of Mexico City Subway
• Consultant of Building Monitoring of Mitsubishi equipment at Line 12 of Mexico City Subway