MAURICIO CRISTANCHO HENAO

Dynamic professional with extensive experience at St John the Baptist Cathedral, excelling in records administration and community engagement. Proven track record in enhancing student participation and resolving complex issues, while fostering a supportive learning environment. Skilled in strategic task management and interpersonal communication, driving impactful educational programs and initiatives. Organized and efficient secretary with a background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Organized Administrative Assistant, known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.

• As a Membership Manager, was able to help the stores I worked at to become the leaders in the Area first, then in the Region, by training and supporting the teams under my care in both sales and customer relations development.
• Developed a standard of training that engaged new team members to become professional, Customer service oriented and self motivated.

• Employee relations and problem solving.
• Customer Service management and practices
• Critical problem resolution
• Safety standards and practices
• First Aid and CPR
• Food safety management
• Cash management, reporting and practices