Mauricio De Armas
Katy,Texas
Summary
Adept at navigating complex logistics and delivering exceptional customer service, I excelled in roles at AKA TRANSPORT SERVICES LLC and Yokoyama Corporation. My expertise in vehicle maintenance and problem-solving capabilities led to significant achievements, including maintaining a zero-accident record and consistently exceeding sales targets. My strong work ethic and adaptability underline my professional approach.
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
6
6
years of professional experience
Work History
Truck Driver
AKA TRANSPORT SERVICES LLC
12.2023 - Current
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Sales Representative
Yokoyama Corporation
01.2021 - 12.2023
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Dispatcher
XPO Logistics
01.2019 - 12.2020
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
Education
GED -
T.David Royo
Havana, Cuba07-2015
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Commercial driving
- Vehicle inspections
- Vehicle inspection abilities
- Vehicle Maintenance
- Customer-Oriented
- Mechanical Knowledge
- Basic Computer Literacy
- Flexible schedule availability
- Decision-Making Competence
- Logistics Planning
- Stress management aptitude
- Adaptability and Resilience
- Document Management
- Emergency response readiness
- Planning ability
- Problem-solving capabilities
- Courteous and polite demeanor
- Customer Relations
- Decision-Making
- Adaptability and Flexibility
- Dependable and Cooperative
- Assisting customers
- Visual Inspection
- Documentation skills
- Document Verification
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
Timeline
Truck Driver
AKA TRANSPORT SERVICES LLC
12.2023 - Current
Sales Representative
Yokoyama Corporation
01.2021 - 12.2023
Dispatcher
XPO Logistics
01.2019 - 12.2020
GED -
T.David Royo
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