Mauricio Gonzalez
Weston,FL
Summary
Organized, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, eager to apply customer service, multitasking, and organizational skills abilities in various environments and quickly mastering new skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Executive Chauffeur
Elite Limo Car Services
Weston, FL
07.2023 - Current
- Provided courteous door-to-door service and monitored flight arrivals, departures to ensure timely pick up, drop off.
- Transported clients between airports, hotels, residences, meetings in a professional manner.
- Maintained a clean and presentable interior for clients.
- Greeted passengers and provided assistance with luggage.
- Utilized GPS navigation systems to plan routes efficiently while avoiding high traffic areas when necessary.
Service Crew Member
Kronique LLC
Weston, FL
12.2021 - 06.2023
- Greeted and served guests with warmth, courtesy and efficiency.
- Served food and drink items in time to help guarantee an excellent customer experience.
- Provided support to other staff members during busy hours when needed.
- Completed opening, closing and shift change tasks by following company guidelines.
- Organized tables for incoming guests in an efficient manner.
- Assisted with filling soft drinks and pouring coffee.
- Kept customer and food preparation areas clean and well-organized.
Food Delivery Driver
Uber Eats
Miami, FL
09.2021 - 12.2021
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Answered customer inquiries regarding menu items, prices and availability.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Founder
La Patacona
Cali, Colombia
11.2016 - 03.2020
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
Event Staff Member
Grupo Samant
Cali, Colombia
01.2010 - 06.2016
- Assisted with seating arrangements for special guests.
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Examined tickets or passes to verify authenticity for entrance to event.
- Unloaded equipment from trucks to assist in setting up venue for events.
- Coordinated with vendors to ensure efficient operations during the event.
- Distributed promotional materials such as flyers or brochures to attendees.
- Distributed equipment and kept records of item status.
- Responded quickly and efficiently to any requests from guests or speakers.
Sales Agent
Bakery Distribuciones
Buga, Colombia
01.2001 - 06.2009
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Improved customer service feedback scores through outstanding service.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Processed orders through company system and coordinated product deliveries.
Education
High School Diploma -
Gimnasio Central Del Valle
Buga, Colombia06-1999
Skills
- Professional Appearance
- Team Leadership
- Planner
- Customer Service
- Food Running
- Order Accuracy
- Fluent in Spanish
- Stress Tolerance
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Result Oriented
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Executive Chauffeur
Elite Limo Car Services
07.2023 - Current
Service Crew Member
Kronique LLC
12.2021 - 06.2023
Food Delivery Driver
Uber Eats
09.2021 - 12.2021
Founder
La Patacona
11.2016 - 03.2020
Event Staff Member
Grupo Samant
01.2010 - 06.2016
Sales Agent
Bakery Distribuciones
01.2001 - 06.2009
High School Diploma -
Gimnasio Central Del Valle
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