Mauricio J. Lopez
Hollywood,FL
Overview
35
35
years of professional experience
Work History
Hitachi Business Analyst
Raytheon/Pratt and Whitney
11.2023 - 07.2024
- Supporting a long-term Re-Platforming project of a 30-year-old application.
- Work with 2 teams of developers, architects and other business analysts on story creation and Agile development activities.
- Activities include daily scrum meetings, daily ad-hoc meetings, collaboration and research with team members and customer SMEs regarding but not limited to the following:
- Business Analyst for Data migration/Backend scrum team.
- Daily and as needed communications, collaboration and research regarding application features, Jira story creation, grooming and refinement activities.
- Scheduled, prepared and interviewed Stakeholders on business requirements/rules/enhancements for a multitude of features for the new application on a weekly basis.
- Scheduled, prepared, researched and refined stories with Architects and developers based on business requirements/rules/enhancements for a multitude of features for current and future development Sprints.
- Independent research with customer system matter experts, SME, for technical requirements, Jira story development and Jira story refinement.
- Collaborate and coordinate with Scrum Masters and other Business Analysts on required Jira stories and weekly grooming sessions for 2/3 weeks sprint cycles, based on feature priority.
- Collaborate and work directly with developers on any clarifications needed for development with respect to Jira stories/tickets.
- Participate and collaborate with Scrum Masters and Business Analysts on PI planning and preparation.
Hitachi Senior Operations Specialist
T-Mobile
07.2022 - 09.2023
- Supporting a billing system consolidation of systems after an acquisition.
- Work with leadership teams.
- Activities include daily leadership meetings/updates, daily internal team migration communications but not limited to the following:
- Communications Lead.
- Daily and as needed communications with all issues regarding daily conversion activities.
- As needed conference call setup/initiation, liaison activities for impacting conversion activities with various operation Domain teams.
- Provide daily and weekly updates to business stakeholders via Daily and Weekly Conversion PowerPoint read-outs.
- As needed analysis and reporting with regards to Incident trending and incident reporting.
- When required, provided support for all phases of Incident Management.
Hitachi Senior Operations Specialist
T-Mobile
01.2022 - 07.2022
- Supporting Migration/Divestiture of customers to a competitor.
- Work with Product Owners, business liaisons, and Agile Scrum teams.
- Activities include, but not limited to the following:
- Team Lead for Triage group during support of migration of customers’ accounts as part of Divestiture.
- Participate and assist on processes and documentation for monitoring of systems involved in migration life cycle.
- Provide daily and weekly updates to business stakeholders on major accomplishments and activities.
Hitachi Business Analyst
Toyota Motors of North America
04.2021 - 12.2021
- Supporting 5 different web site initiatives for the major global automotive manufacturer.
- Work with Product Owners, business liaisons, and Agile Scrum teams.
- Activities include, but not limited to the following:
- Collaborate with Developers, Architects and Product Owners on new features, updates, enhancements, and fixes for 5 different web sites.
- Create and craft stories with functional, technical, and business requirements along with acceptance criteria based on Product Owners needs to support and enhance web sites.
- Coordinate and prioritize Jira stories, new features, enhancements, and defects for Production release for developers.
- Onboard all new developers and assist in knowledge transfer for sites/code they will support.
- QA Support for 2 specific applications/websites developed and supported by Hitachi Vantara.
- Provide weekly updates to business stakeholders on major accomplishments and activities.
Hitachi Integration Analyst
Spectrum/Charter Communications
01.2018 - 02.2021
- Integration Analyst for Field Operations, Device Mgmt., and Web Services teams.
- Experienced Integration Analyst providing portal design and development activities support.
- Work with multiple design and development stakeholders to create and maintain a detailed data map for UI to/from web services.
- Activities include, but are not limited to the following:
- Create and update high level API design documents.
- Identify and validate Gateway User Interface (“UI”) Service request and response data element mapping.
- Provide high level / functional translation and orchestration rules for Gateway UI Services.
- Gateway UI Services to/from Enterprise Service request and response element mapping.
- Source/target field to Enterprise Service mapping where applicable.
- Consult and collaborate on UI and API service design efforts to clarify JIRA data needs and existing capabilities.
- Identify data, translation, and/or service orchestration gaps.
- Document API service data mappings, orchestration, and transformation for developers.
- Validate and test new services as needed for various downstream services for the Field Ops, Device Management and Web services groups.
Hitachi Integration Analyst Manager
Hitachi
10.2017 - 12.2017
- Team Lead for initial Caribou, new initiative, integration effort.
- Primary liaison to Management for blockers and all related issues for the team.
- Provide work assignments and initial issue assignments to the team members.
- Provide 2nd level of internal QA of design documentation prior to acceptance.
- Provide logistical support for the 10-member team.
Deployment/Implementation/Systems Engineer
ARRIS Solution, Inc.
08.2003 - 07.2017
- On-site project management, installation, configuration, training, and support of WorkAssure Field Service Management products (ICOMS, CSG and custom billing systems specifically for Latin America).
- On-site Professional Services projects including but not limited to dispatcher training, routing analysis, routing troubleshooting, backend server reconfigurations, core application upgrades and patching.
- Systems Integration to customized billing system, Siebel, Oracle, NETSMS, which includes but not limited to Interface testing, field mapping and application feature validation.
- Integration with third party vendors including SageQuest, Unify, SkyCreek and PeakView Solutions.
- Lead Implementation Engineer on 15 plus U.S. based MSO Field Service Management implementations for Time Warner, RCN Cable, Insight Communications, Oceanic Cable in Hawaii and Charter Communications, multiple sites.
- Lead Implementation Engineer on 2 leading Mexican MSO Field Service Management implementations for MultiMedios in Monterrey Mexico and Cablevision in Mexico City now known as Izzi.
- Lead Implementation Engineer on addition and integration of CableMas Cable into existing Izzi WorkAssure Field Service Management platform with Siebel.
- Lead Implementation Engineer for NET Brazil in Sao Paulo on multiple upgrade projects and a major migration initiative to the AMDOCS billing platform.
Deployment Engineer Manager
Melard Technologies, Inc.
01.1996 - 07.2003
- Managed team of 6 Deployment Engineers throughout the United States.
- Dotted line reporting to VP of Operations and Director of Support.
- Sales Engineering support for sales opportunities in the Telecommunication and Cable Industries.
- Designed, customized, tested, demonstrated, and implemented solutions for large Telco enterprises, small businesses for a multitude of sales opportunities and field implementations.
- Managed in house network with over 100 users on Novell and Microsoft networks.
- Supported MS Office Suite of applications for in-house users.
Novell Network Administrator
A. Uzzo and Company, C.P.A.’s P.C.
10.1989 - 12.1995
- Network maintenance and support for a Novell BNC topology network.
- Supported 30 Windows PC’s connected to AS400 and Novell Network.
- Maintained, supported, data entry for Time and Billing system for creating WIP reports for all client accounts.
- Maintained Accounts Receivable ledger for all client accounts.
- Maintained, supported, data entry for over 500 Corporate and Individual tax returns on tax return software.
- Supported customized accounting/reporting software located on 25 PC/workstations for accounting staff.
- Supported secretarial staff on word processing application and documents related to all customer correspondence and documentation.
Timeline
Hitachi Business Analyst
Raytheon/Pratt and Whitney
11.2023 - 07.2024
Hitachi Senior Operations Specialist
T-Mobile
07.2022 - 09.2023
Hitachi Senior Operations Specialist
T-Mobile
01.2022 - 07.2022
Hitachi Business Analyst
Toyota Motors of North America
04.2021 - 12.2021
Hitachi Integration Analyst
Spectrum/Charter Communications
01.2018 - 02.2021
Hitachi Integration Analyst Manager
Hitachi
10.2017 - 12.2017
Deployment/Implementation/Systems Engineer
ARRIS Solution, Inc.
08.2003 - 07.2017
Deployment Engineer Manager
Melard Technologies, Inc.
01.1996 - 07.2003
Novell Network Administrator
A. Uzzo and Company, C.P.A.’s P.C.
10.1989 - 12.1995
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