Mauricio Lopez Salas
Resumen profesional
PROFILE
I am a person who always strives to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I am good at working both in a team and independently, depending on the needs. I am looking for the opportunity to prove my worth in a company with a future. I am an administrative management professional with demonstrable experience. Throughout my career I have successfully coordinated human, material and financial resources in different areas. I am looking for a position in a dynamic and challenging environment in which to put my talent to use.
Datos destacados
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Experiencia
Bartender
La Pecora Bianca
Manhattan, Nueva York
09.2024 - 12.2025
- Serving and collecting payments for food and beverages at the bar.
- Cleaning and maintaining bar supplies and equipment.
- Collaborating with the rest of the team to ensure smooth service.
- Providing excellent customer service at the bar, advising customers on available products.
- Assisting with opening and closing the establishment, according to the assigned shift.
- Serving alcoholic beverages, decanting wine, and pouring draft beer.
- Welcoming customers and bidding them a friendly farewell upon departure.
- Restocking beverages in coolers and display cases.
- Organizing and preparing the bar before opening.
- Preparing coffees, teas, smoothies, and non-alcoholic beverages.
Bartender
The Great of Craft
Queens, NY
05.2024 - 09.2024
- Customer service and food and drink service.
- Serving and charging customers for food and drinks at the bar.
- Cleaning and maintaining work supplies and the bar.
- Preparing coffees, infusions, milkshakes and non-alcoholic drinks.
- Effective communication with customers and colleagues.
- Maintaining hygiene and cleanliness of the work area.
- Organising and preparing the bar before opening the establishment.
- Welcoming customers and cordially bidding them farewell when they leave.
- Serving alcoholic beverages, decanting wine and pouring draft beer.
- Supporting the opening or closing of the establishment, depending on the assigned work shift.
- Teamwork and collaboration with other departments.
- Preparing cocktails and other special drinks.
- Providing customer service at the bar, advising them on available products.
- Promoting a pleasant and welcoming atmosphere.
- Managing orders and controlling product inventory.
Bartender
Tacombi
Manhattan, NY
09.2022 - 05.2024
- Customer service and food and drink service.
- Serving and charging customers for food and drinks at the bar.
- Cleaning and maintaining work supplies and the bar.
- Preparing coffees, infusions, milkshakes and non-alcoholic drinks.
- Effective communication with customers and colleagues.
- Maintaining hygiene and cleanliness of the work area.
- Organizing and preparing the bar before the establishment opens.
- Welcoming customers and cordially bidding them farewell when they leave.
- Serving alcoholic beverages, decanting wine and pouring draft beer.
- Supporting the opening or closing of the establishment, depending on the assigned work shift.
- Teamwork and collaboration with other departments.
- Preparing cocktails and other special drinks.
Store Manager
Sportline American
Managua, Nicaragua
09.2021 - 08.2022
- Management and supervision of branch staff, including hiring and training.
- Supervision of compliance with sales and customer service objectives.
- Attention to and resolution of customer complaints and claims, ensuring their satisfaction.
- Efficient resolution of internal or customer problems.
- Control and monitoring of inventory, ensuring the availability of products and services.
- Supervision and management of inventory and supplies needed for the branch.
- Promotion of a good work environment to ensure the best performance of the work team.
Store Manager
Palm Stores
Managua, Nicaragua
04.2021 - 08.2021
- Management and supervision of branch staff, including hiring and training.
- Supervision of compliance with sales and customer service objectives.
- Attention to and resolution of customer complaints and claims, ensuring their satisfaction.
- Efficient resolution of internal or customer problems.
- Control and monitoring of inventory, ensuring the availability of products and services.
- Supervision and management of inventory and supplies needed for the branch.
- Promotion of a good work environment to ensure the best performance of the work team.
- Organization of tasks and delegation of work according to the workload and available staff.
- Maintenance of a clean, orderly and safe environment in the branch.
Export/Import Agent
Fedex
Managua, Nicaragua
08.2020 - 04.2021
- Management of package shipments to all FedEx branches worldwide.
- National customs clearance.
- Implementation of actions to improve the quality of service.
- Telephone and in-person customer and supplier support.
- Recording information on activities carried out and preparing reports.
- Management of incidents and resolution of conflicts with customers.
- Compliance with established sales objectives and goals.
- Coordination with other departments to ensure customer satisfaction.
- Maintenance and updating of the customer database.
- Customer portfolio management, monitoring and loyalty.
Store Manager
Radio Shack/Unicomer
Managua, Nicaragua
06.2013 - 09.2018
- Responsible for the management of the establishment, including opening and closing, and its organization.
- Control of the entry and exit of products from the store's warehouse.
- Monitoring compliance with sales objectives and targets.
- Control of the order and cleanliness of the store, renewal of signage and display windows.
- Management of the staff in charge by establishing functions, work plans and schedules.
- Verification of the application of customer service and attention standards.
- Planning and organization of staff schedules and shifts.
- Efficient management of inventory and stock control in store.
- Management of daily collection and cash operations.
- Supervision and training of sales staff.
- Preparation of daily sales reports, cash operations and complaints.
- Management of returns, exchanges and product guarantees.
- Analysis of the competition and adjustment of commercial strategies.
- Analysis of the evolution of store sales and proposal of measures to enhance them.
- Management of telephone calls, emails, complaints and claims.
- Sales analysis and monthly report preparation.
- Organizing the physical distribution of products in the store.
- Supervising warehouse tasks, replenishment of items and orders.
- Coordinating logistics and receiving merchandise in the store.
- Managing customer relations and resolving conflicts.
- Evaluating the performance of sales and customer service staff.
- Supervising the placement, presentation and labeling of products.
Formación
Bachelor of Business Administration - Business Administration
Polytechnic University of Nicaragua
Managua 01.2008 - 12.2015
Enfatiza tus habilidades clave
- Punctuality
- Responsibility
- Excellent customer service
- Time availability
- Speed and efficiency
- Service vocation
- Dynamism
- Proactivity
- Inventory management
- Collecting and billing customers
- Sales techniques
- Commercial vision
- Preparing reports
Diplomas
- Food Handler Certification
- Driver's License [D]
- Advanced Excel Certificate
- Basic Accounting Certification
Languages
Español
Experto
C2
Inglés
Intermedio avanzado
B2
Cronología
Bartender
La Pecora Bianca
09.2024 - 12.2025
Bartender
The Great of Craft
05.2024 - 09.2024
Bartender
Tacombi
09.2022 - 05.2024
Store Manager
Sportline American
09.2021 - 08.2022
Store Manager
Palm Stores
04.2021 - 08.2021
Export/Import Agent
Fedex
08.2020 - 04.2021
Store Manager
Radio Shack/Unicomer
06.2013 - 09.2018
Bachelor of Business Administration - Business Administration
Polytechnic University of Nicaragua
01.2008 - 12.2015