Mauricio Luna Flores
San Antonio,TX
Summary
Skilled,bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance. Resourceful specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Specialist Student Success
Alamo Colleges - San Antonio College
12.2019 - 04.2023
- Led projects by coordinating schedules, organizing resources, and delegating work to meet deliverable and timeline requirements.
- Supported department leadership in implementing new policies, procedures, and controls.
- Oversaw the work of junior personnel, helping to motivate strong performance and improve overall knowledge with a focus on mentoring and coaching.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
- Assisted with developing effective policies and procedures to improve operations.
- Assisted with staff training to enforce quality, safety, and sanitation guidelines.
- Assisted Students with making a schedule and setting up their classes
BOH Team Member
Panda Express Restaurant Group
07.2022 - 01.2023
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed daily cleaning and maintenance tasks to keep the kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
- Removed garbage, compost, and recycling and placed them in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Assisted with training new BOH staff members on established processes and goals.
- Performed shift-side work as necessary to maintain kitchen output during peak service times.
- Unloaded and stocked kitchen supplies.
- Checked use-by dates on food and beverage stock and maintained a record of wasted items.
- Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
- Bussed tables, washed dishes, and organized the kitchen for prompt service.
- Cleaned and maintained work areas, equipment, and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare them for cooking or serving.
- Stocked and rotated food items according to expiration dates
- Assisted in setting up and breaking down kitchen stations.
- Sanitize pots, pans, utensils, kitchen appliances, and equipment using company-approved cleaning supplies.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperatures, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Used manual or electric appliances to clean, peel, slice, and trim foods.
- Operated food slicers, grinders, and choppers in accordance with safety guidelines.
- Pushed, pulled, and transported large loads and objects.
- Checked food preparation and presentation to verify quality and consistency.
- Maintained updated certifications in food safety and sanitation regulations.
- Maintained and tracked food, cooler, and freezer temperatures.
Health and Safety Officer
Alamo Colleges District-San Antonio College
07.2021 - 04.2022
- Developed and implemented safety policies and procedures to promote workplace safety.
- Covid-19 Testing for San Antonio College Employees and Students
- Daily Temperature Checks For San Antonio College Employees and Students and guest
- Delivery and Set up of PPE orders
Work Study
Alamo College District- San Antonio College
08.2017 - 12.2019
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received the best possible customer service.
- Assisted in planning and running special events such as orientations, conferences, and fundraisers.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed research, compiled data, and assisted in timely reporting.
- Processed student applications and other paperwork in a timely manner.
- Developed detailed reports to track student progress and performance.
- Coordinated collection of student fees, fines, and payments.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Education
Associate of Applied Science - Criminal Justice
San Antonio College
San Antonio, TX05.2020
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05.2020
Skills
- Corrective Actions
- Operational Oversight
- Daily Logs
- Providing Feedback
- System Design and Implementation
- Confidential Records Management
- Incident Escalation
- Staff Management
- Coordinate Supplies
- Customer Care
- Leadership
- Operational Efficiency
- Lead Management
Languages
Spanish
Native or Bilingual
Timeline
BOH Team Member
Panda Express Restaurant Group
07.2022 - 01.2023
Health and Safety Officer
Alamo Colleges District-San Antonio College
07.2021 - 04.2022
Senior Specialist Student Success
Alamo Colleges - San Antonio College
12.2019 - 04.2023
Work Study
Alamo College District- San Antonio College
08.2017 - 12.2019
Associate of Applied Science - Criminal Justice
San Antonio College
Associate of Arts - Criminal Justice
San Antonio College
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