Mauricio Martinez
Downey,CA
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining supply chain operations at Lord And Sons Construction Fasteners. Demonstrates strong work ethic and self-motivation, excelling in safe driving and vehicle inspections. Achieved significant improvements in performance outcomes and employee retention, showcasing dependable leadership and commercial driving expertise.
Diligent driver with solid background in safe and efficient transportation. Successfully navigated diverse routes and maintained timely deliveries under various conditions. Demonstrated reliability and strong problem-solving skills in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Truck Driver
Abarca's Trucking LLC
06.2016 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Operations Manager
Lord And Sons Construction Fasteners
03.2003 - 05.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Warehouse Assistant
S.H. Fish Electric
02.2001 - 03.2003
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Waiter's Assistant
Commerce Casino
11.1989 - 01.2001
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
No Degree - English-as-a-Second-Language Education
Fairfax High
Los Angeles, CA06-1988
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Class A commercial Driver's license
- Vehicle inspection
- Commercial driving
- Vehicle inspections
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Truck Driver
Abarca's Trucking LLC
06.2016 - Current
Operations Manager
Lord And Sons Construction Fasteners
03.2003 - 05.2014
Warehouse Assistant
S.H. Fish Electric
02.2001 - 03.2003
Waiter's Assistant
Commerce Casino
11.1989 - 01.2001
No Degree - English-as-a-Second-Language Education
Fairfax High
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